Telford Central

We were on a charity bike ride and used this hotel as a stop off, however the opening times of the restaurant are not correctly advertised, they shut earlier, not ideal for when we needed to refuel

We stayed in a ground floor room (15). The room was as you would expect in a premier inn, good standard and very clean. However there was a terrible smell in the room and bathroom which wouldn't go. The window was open when we arrived which I expect was an attempt to neutralise the smell but it really was unpleasant. Also you can hear every footstep from the room above. Plus points, impeccably clean and great breakfast and great customer service in reception. Would stay again but ask for a room on the top floor to avoid noise disturbance and also hopefully have a room that smells pleasant.

Very warm welcome from the morning receptionist. Bubbly chat and pleasant. Visit was for a funeral so when I asked the following day for an iron to do my new white shirt I wasn't expecting to get a 🟣 mess all over the new shirt. Spoke to reception (different member of staff) and was given an older iron. She wasn't really interested in what had happened. Luckily the stain washed out. Had meal in adjoining beefeater and staff were lovely. Looked for manager as we left to compliment her on her staff but couldn't find her. Out server was "Molly" very chatty and bubbly. Thank you. Very close to shopping centre 15 minutes walk and opposite the train station

2nd time at this Premier Inn and never failed to offer an outstanding service. Rooms comfortable plenty of spsce, great shower & added bonus of a hairdryer Sarah on the reception showed great customer service and more than happy to assist with any questions a true credit to this business.. Hopefully see you next year Sarah !

Night staff were incredibly vague and unhelpful - they also were watching something loud on their phone and were not wearing socks. We had paid for two nights with breakfast included - the night staff asked us when we wanted our breakfast but only reserved it for the first morning - on our second day they had no places for us and I had to argue to get a table - utterly ridiculous considering I had paid for it. Room was small for a family of 4 with the kids beds squeezed next to ours leaving us with only one bed side table.

Hotel was close to rail transport. Was the best sleep i had ever had and i have been to a few premier inn hotels. Very pretty place.