Visionapartments Rue Caroline - Contactless Check-IN

HORRIBLE EXPERIENCE, THE WORST, THE WORST, THE WORST Check-in date: the 4th of Dec, 2024 I checked in around midnight of my check-in date, and once I checked in, I immediately regretted my decision. The room lacked management; it was nothing similar to the photos that were shown on the website (PHOTOSHOP EVERYTHING). The room was super dirty, every corner of the room was dirty and rotten, you could see spiders on the ceiling, more than half of the lights were broken, the countertop was stained, and even the microwave was dirty!!!!!!! The room was so disgusting that I started to search online comments and found out that this company has a super bad reputation, not only because of the disgusting rooms but also their reluctant attitude to take responsibility!!! Many of the comments stated the bad customer service. The poor condition of the room left me no choice but to find another hotel immediately! (So I have to pay extra for the walk-in price). On the 6th of Dec, I called customer service for a refund, and they asked me to file the refund through email and quote, “the customer service manager will take care of my case,” and they asked me to provide all the photos of the room, which I did on the 12th of Dec. And I have never heard back from them ever since. Til now it has been almost a month, and I haven’t heard back from Visionapartments. it is clear that Visionapartments doesn’t want to deal with a refund.

I got bedbugs from this place. They tried to sneakily throw away the infested items and not let me know but of course I had been bitten already! I had to argue with them to get my room changed, but before that, I had to stay in that room for days and woke up with bedbugs right beside me in the mornings. They did not even offer to get my clothes professionally disinfected, so I had to do multiple rounds of washing because I had packed for a long stay. It was a nightmare and ruined my time in Lausanne. It is the dirtiest accommodation. The furniture are worn down. The laundry room is disgusting. No wonder why there are bedbugs there. Plus not soundproof at all. Stay away.

Ho avuto la sfortuna di soggiornare per dieci giorni al visionapartment in rue caroline a Losanna. L’entrata del residence sembra abbandonata, è frequentato da persone poco affidabili, ubriachi, drogati. La camera, con un letto alla francese non specificato nella descrizione, era sporchissima, l’angolo cottura era stato lavato con qualche spugna sporca perchè le superfici erano striate di grasso. Mi sono ritrovata un tizio fuori alla porta che non andava via, ho cercato aiuto al numero di telefono indicato e mi hanno risposto che non potevano far nulla. Non lo consiglio a nessuno, anzi, non capisco come faccia a stare ancora aperto. Mi auguro che tutti quelli che ci soggiorneranno possano scrivere una brutta recensione in modo da distogliere le persone dal prenotare.