Tài Khoản Khách
ngày 28 tháng 11 năm 2022
As Hotwire apparently likes to bait & switch, the website said that we we either get Roadway Inn or Hampton Inn. Believing they were comparable we got the former and we’re looking forward to our stay after an 8 hour drive. When we arrived we were told they put us in a smoking room which we quickly resolved w the exception that the bathtub faucet “had a small drip”. After parking our car in a sketchy neighborhood we noticed many of the tenants/truck drivers with their doors open hanging out on the balcony. We arrived at our room and noticed the entire door frame was rotting away. Upon entering the room was hot and smelled like mildew. As we turned on the lights, the walls began to move with the sheer amount of bugs crawling over every surface. Desperate to use the bathroom my wife screamed as she found a large amount of fecal matter behind the toilet roll dispenser w only a half roll of TP and a dirty stained towel to assist. The small “drip” was pouring out of the bathtub. By now my wife was in the fetal position crying doing her best to not even sit in the dilapidated red chairs that must have been found by the side of the road. We went to the front desk to address our concerns and he cleaned the feces and left everything else in its original condition. We called Hotwire and Roadway refused to give us a refund and could not move us anywhere for the night. We would have slept in the car except for the parking lot was just as terrifying. We finally moved (and paid) for a room at the other hotel that Hotwire baited us as comparable. We are frequent travelers and this was the absolute worst hotel experience we have ever encountered.
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