Reec Latacunga by Oro Verde Hotels

Very sterile and business like hotel. Not our style as we feel it had no soul. Rooms and hotel are modern. Had to ask staff to get water. Breakfast is nice but not the same if you are there in the week or at the weekend! At the weekend there is a buffet with a good selection but in the week the staff serve you breakfast, like in most places in Ecuador, but the selection is massively reduced. For instance you cannot get any muesli, there are less fruit and no Ecuadorian hot foods. The hotel room is very small. Staff don’t speak English.

The Oro Verde Hotel in Latacunga is new Hotel and it is beautiful. I would stay here anytime I am in Latacunga. The room facilities, the staff, the food, it was all just a wonderful experience. Located in the heart of Latacunga it is going to be my stay for every time I am in the city.

We would have liked to be able to give this nice hotel a higher rating. Our room was comfortable and the staff were friendly. Our cooked breakfast on the first morning was very good, taken in the airy courtyard. But on the second morning breakfast was a poorly stocked buffet with some tired looking hot food that had clearly been around too long: and it was in a dreary function room with only long tables. But the real issue was that we were overcharged: we upgraded to a junior suite — the standard doubles all look inwards to an internal courtyard — and we were told this would be an extra $42 for the two nights. In fact we were billed an extra $62 (plus tax, which according to **********, through whom we booked, is not payable by foreign tourists). We have spent weeks trying to secure a refund, but to no avail. We had several exchanges with the reservation staff. We asked for our correspondence to be passed to the hotel manager, Isabel Delgado. Although she regularly responds to favourable reviews on Tripadvisor, we have not heard back from her. We gave them our phone number so she could call us — nothing. We have also tried engaging Oro Verde head office, but this respected hotel chain has not replied. We tried using ********** as an intermediary, but they got nowhere. Eventually, the hotel sent us a screenshot of an email, presumably to their accounts department, instructing them to send a refund to our credit card. Some two weeks later nothing more has happened. So our only recourse is to write this post and advise travellers to check their bill very carefully.