Ảnh chụp Harrah's Las Vegas Hotel & Casino

I am writing to express my dissatisfaction with my recent stay at Harrah’s Las Vegas Hotel and Casino, which I booked via Trip.com. The several issues during the stay caused significant inconvenience and frustration. Please see the details below: 1. Complicated and confusing parking payment system: The process of using the parking card was overly complex and led to confusion. The system was not user-friendly, which caused issues every time we entered or exited the parking area. 2. Unfair parking charge due to card malfunction: The original parking card issued by the hotel did not work. When we requested a replacement, the hotel charged us for a second vehicle, even though it was the same car. This was unfair and misleading. 3. Room upgrade without prior consent: We were given a room upgrade without being informed in advance. Later, when signing the debit card charge, we realized it included the upgraded room fee — implying our consent. This lack of transparency is unacceptable. 4. Unhelpful and unprofessional staff: When we tried to resolve the issues mentioned above, the hotel staff showed no service mind and simply told us to contact Trip.com, refusing to take responsibility or provide assistance. 5. Insufficient amenities for the number of guests: The booking was for 4 guests, but we received only 3 towels. After calling the front desk to request one more, we waited over an hour and still received nothing. In the end, we had to use a small towel as a substitute. Overall, this stay was very disappointing and not at all what we expected when booking through Trip.com. I would appreciate it if Trip.com could investigate this matter and consider providing appropriate compensation for the inconvenience caused.

Got a very good deal from Trip.com😊

Convenience, walking distance to the sands expo. Self service check in and check out kiosks are added advantage.

good condition convenient traffic

Our room is standard but don’t hav a view; in the rooftop of hotel car park, you can see the sphere and high roller.

Hotel with great locations. Very easy to get McDonald's for night food. And pretty close to Venetian hotel. Its good and convenient for visitirs. And quick check out saves time fir us. The only place to be improved is shower room. Weak water flow and this takes longer for showering.

REGARDLESS OF BRING DENIED EARLY CHECK IN, I WAS ABLE TO RELAX & REST DURING MY INTERNATIONAL BUSINESS TRIP. LUCKY FOR ME IT WAS MLK'S BIRTHDAY, GIVING ME MORE REASON TO CELEBRATE & HONOR HIS BIRTHDAY.

Great stay

Classic hotel in downtown of Vegas