At first I was very disappointed as a staff on the phone right before I booked assured me the pool was open and the hot tub worked. Well, because of the rain storms over the last several days, pool wasn’t open and there actually was not a hot tub. As upset as I was, I was helped out by a very friendly manager named Megan who went above and beyond by hooking us up two more floors up to a Suite. The Suite was nice, but the jacuzzi only worked some of the time. They were very accommodating staff though and treated us friendly. Bedding was comfortable. Only other complaint I had was one of the sinks only poured out extremely warm or hot water. Overall though, it was a good stay because of the great customer service.
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