Occidental Las Canteras

A well run hotel. We had a Junior suite which was quite large. (I have noted that some opinions criticize the Standard rooms). Our room (601) was on the top of the hotel and faced the sea, but our balcony had a 1.5m wall which obscured the view if you were sitting down! It also had a very rusty table on the balcony which should have been discarded! Overall a good and well run modern hotel.

A very nice, renovated hotel. The beds are extremely comfortable. All staff very friendly and ready to help. High-quality, varied breakfast, excellent coffee and fresh juices. The hotel is in an ideal location, two minutes from Las Canteras beach, close to public transport. The rooms and all areas are extremely clean. Excellent price-quality ratio

We had a fabulous 4 night stay here. The hotel is very well locate about 200m from the beach and close to so many restaurants and bars. The hotel itself, the rooms are tastefully decorated, modern and very spacious. The beds are very comfortable, and the pillows are super soft. The cleaning of the rooms is excellent. The only reason I have left 4 stars over 5 is the window in our room (415) didn't appear to seal properly and hence we could hear all the noise from the restaurants below, this wouldn't have been such a problem if the hotel didn't also have a group of teenagers who felt it was OK to run around until midnight most evenings out of the 4 we stayed!

We stayed only for 1 night, given that we had experience with other hotels from the Barceló group, and booked this specific stay based on our trust in great services. However, after this specific stay, we probably won't be returning to book at any other accommodations from this hotel group. While the hotel is nice, fairly new, and renovated, our stay was quite disappointing to say the least. After the check-in, we tried desperately to make the air conditioning work and after a failed attempt in calling the reception (the phone in our room was not working) we went down to ask for some help in the matter. although the client services were good and the receptionist provided us with help, we were informed that indeed the air conditioning was not working, that we should better turn it off as it was probably acting like a fan in the room now, moving only hot air. We were also given a small ventilator to use for the night. However, having to use a small ventilator whose reach didn't really surpass the 20cm mark, in a hotel room where even with open windows not much cold air was coming in, as we are talking about temperatures in August in the Canary Island, was not really useful and we ended up having quite the unpleasant night and sleep. At the check-out, we also commented this to the receptionist to make a formal complaint about this, and to our surprise, the staff knew about this as it has been an ongoing problem for weeks. What is really unbelievable here is that a hotel from such a renowned chain/group is still advertising this service on their own website and others like Booking, knowing very well it is not available AND also not even informing guests about it upon arrival (you have to find out for yourself). Staff was still nice to us and other services like the rooms were well-equipped, but having such an essential service not there and still charging the full rate, is something really disappointing.

Lovely Hotel, very clean. Very comfortable beds, had a great night sleep. Ann(?) and William(?) reception staff were very helpful. Breakfast was very nice and good value. Roof top bar has stunning views over Las Canteras beach . Would definitely stay again.

Excellent location close to the beach and local amenities. Friendly and helpful staff! Will stay here again.