InterContinental Santiago, an IHG Hotel

酒店位置不錯，但設施老舊。

Hotel Intercontinental Santiago is poorly rated average ~ 4.2. I was hesistant but decided to give them a try. Checked in was swift and pleasant, they also upgraded us to a bigger room due to husband’s status without us prompting. Room was old but very spacious. 2 toilets, silly new sink at main toilet is slope down (can we stop having people who doesn’t stay in hotel much to design the hotel rooms pls?). Flushing system of both toilets are weak. Still I guess this is Santiago, things are run down we can accept so long staff try. Lounge is far away from main building. You have to access via another building, level 3 with an excess code. Their happy hour (starts at 6pm) Chardonnay is terrible but the rest alcohol and food are doable. Why I still rave them 5 star? - All the staff are pleasant and they try hard. - Gym is directly accessible from main lift to level 18 - love it! - Swimming pool is warm and small but also directly accessible from main lift straight to level 19. Room has a fridge which is empty, so you can get some water, buy some wine or yoghurt and chill it. Swimming pool can be bigger, this place has space. Gym is not bad, they have only two treadmill, they really should purchase more, make it 3 or 4 treadmill as quite a few people are waiting for the treadmill at 6am and they have space for it. Breakfast has limiting food but is enough since you can order an omelette to your liking. Location is great - it is just 10min. walk to the big mall where you can change money and many good restaurants surrounding it. We enjoyed our stay here and happy to be back again.

Had an excellent experience staying at International Santiago Las Condes. My favourite part was the service provided by all staff, but in particular Mariana Rios who was always so friendly and professional at the breakfast. I noticed that not only with me, but she was providing an excellent service to everyone around. Thank you Mariana for your smiley face every morning!!