Tài Khoản Khách
ngày 18 tháng 12 năm 2024
First and foremost, we are incredibly disappointed. We believed Farris Bad was one of Norway's best spa hotels, offering top-quality experiences. That’s why I happily treated my pregnant partner to a birthday stay, including a maternity package with a prenatal massage. Shortly after arrival, we were told the therapist was unavailable due to illness. I assumed we’d get a proper refund and enjoy the rest of the spa. Instead, we paid 600 NOK per person for an unimpressive lunch buffet. The spa itself was a huge letdown: a cold main pool, overcrowded grotto, and saunas my pregnant partner couldn’t use. An outdoor jacuzzi was far too cramped. The milk bath we were offered as compensation was one of the few highlights. Dinner was equally mediocre, far from what we expected. The room was fine, and the beds were decent but nothing remarkable. At checkout, I was told we’d only get 600 NOK refunded for the canceled massage since we booked a package. This is unacceptable when the whole point of the trip was the massage, and the rest didn’t justify the price. I expect this matter to be addressed.
Dịch