Shangri-La Mactan, Cebu

As always, a great hotel from Shangrila. The territory is magnificent, the rooms are clean, the breakfast is simply excellent, there are enough restaurants on the territory, it is not far to the center. Of the minuses: the sea in the afternoon goes down a lot, the rooms, although good, need renovation, the air conditioner does not dry the air well, because of which the room is damp and clothes do not dry well.

We booked two rooms and we were only able to get one room when we checked in and the other room an hour and a half after! We followed up multiple times and complained about how the room wasn’t ready when it’s already the check-in time. They told us that the staff was already on the way up to bring the key card for the other room yet it took a long time (given the fact that the rooms were just at the second floor, above the lobby) when we followed up for the third time, we were told that the card was being brought from the main wing that’s why it’s taking so long like? we literally got the key card from our first room on the front desk lobby below our floor (ocean wing). They are also very strict about the room capacity that you have to pay 3k plus to pay for an extra person unlike other four-five star hotels. The room was also dusty, my boyfriend kept sneezing non-stop when we went in the room and had to take anti-histamine. Facilities were great though.

NO more FREE Shuttle Service from Airport to Resort and back  I prepaid for a Premier King OCEAN Wing Room but Receptionist Gavin forced me to take a Main Wing Room bec their hotel was full so I wonder how Trip.com was able to offer such type of room if it was not really available SCAM Room is very big and clean but Housekeeping did NOT replenish the tea and room slippers everyday I also doubt where they refill the inroom Water bottles bec it is NOT sealed. TV had cable had many local and international channels like HBO AXN which I love   I thought staying in a 5-star EXPENSIVE resort will provide me EXCELLENT service but this resort had DISAPPOINTED me big time NOT WORTH THE MONEY i paid for. The resort does NOT have lunch buffet so u have to get in-room dining or go out  This resort had the WORST BREAKFAST BUFFET service I have ever experienced. I really hate having to wake up 5-6am just to take breakfast bec it is very chaotic and disorganized you have to wait 1-2 hours standing for a seat inside. The variety is good BUT everyday the coffee machine is NOT working and service is so slow and double standard meaning if you are a foreigner they will smile and bring u ur ordered food but if u are local they DELIBERATELY FORGET your order I stayed 5 days I ordered omelette to this RUDE *** server JOHN MARK at the egg station and everyday I NEVER GOT THE OMELETTE. I had more walk less eating. The sausage and corned beef even soup station was VERY SALTY They also HIDE some of the fruits like Mango and Papaya Guests PAID for those but why hide it The servers can see how displeased and annoyed I already was but instead of trying to appease me THEY ALL DELIBERATELY IGNORED ME and gossiped about me and deliberately made ALL my in-room dining orders VERY SALTY  DO NOT order in-room dining bec not only is it expensive it is very salty The hainanese chicken rice looked so pretty on the menu but what arrived to me was OVERCOOKED DRY Chicken and very salty rice and soup  DO NOT eat in Tea of Spring their LOUSY chinese restaurant. The food is very expensive and VERY SALTY its cooked by a UNprofessional Filipino cook hence the taste is disgusting the KungPao Chicken was so dark and so salty sour WHAT A WASTE OF MY HARD EARNED MONEY The BEACH was also a big disappointment I used to love staying here bec of the clean beach but every morning  I go to the balcony to smell the sea breeze but now it is DISGUSTING and smells bad there is a strong diesel scent and fried fish from the air I couldnt smell the sea anymore when I went for a swim I also noticed the water is not clear anymore IT IS DIRTY and SMELLY -Diesel scent