Tài Khoản Khách
ngày 21 tháng 7 năm 2025
Please read before you go, I wish I had read more reviews before we booked here!! Firstly, when booking a holiday for myself, partner and 6 year old daughter with Autism, I had a few stipulations. I did not want the usual 'sunbed wars' that can occur at resorts, and we were impressed by the look of the softplay at the resort. We also wanted somewhere that had plenty to do around the resort itself. To say I am disappointed is an understatement. Now, management, I really do hope you read this review, and don't try to minimise or downplay anything I have to say. Firstly, the softplay, advertised through photographs of children of all ages in the photograph on their website playing there. The catch? Children aged 4 and under only are permitted. Trying to explain this to my autistic 6 year old was not easy, and very simply this is false advertisement. I would recommend the hotel change this photo and make this clear! Secondly, the 'kids club', was only open for 90 minutes in the morning and 90 minutes in the afternoon, very poor compared with other resorts we have been! My daughter usually loves attending with us, but there was such little time there, plus the inability to use the softplay completely put her off. Next, 'sunbed wars', where do I begin?! We couldn't get a sunbed by the kids pool until the third day of our holiday, other holiday makers almost bragging around us at 'getting up at 4am' or leaving their towels the night before. My partner raised this with reception and their response was 'there is nothing we can do...!' . I would love to hear the hotels stance on this. as truly, not being able to watch our daughter safely put a real dampner on the holiday. The food, was very very average and in the last 3 nights we just ate out. It was loud, busy and the food very average. The desserts still frozen where they've clearly been defrosted. Wet and soggy profiteroles aren't for me! Cleanliness- it's ok, we found 5 cockroaches in our hotel room in total, 2 in the living room when we arrived, 2 in the bathroom during our stay and 1 in our bedroom- not ideal. Entertainment- the mini disco, my daughter loved. The entertainment after this starting at 9.30pm, was too late and very very poor. It was almost a joke of the resort. We stayed in Lanzarote a few years ago, and really wish we had gone back to the same resort. I think management need to sort out the sunbed situation (if they read this, please don't lie and say you have already put things in place, because we haven't long got home, and there was nothing to deter people whatsoever! The same people had the same sunbeds at the front every single day), you also need to advertise CLEARLY that the softplay is for 4 and under. In my opinion, not a place I would ever come back to.
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