Hotel Costa Calero Thalasso & Spa

The hotel is dated in parts and our room was a little tired although it was a superior room we overlooked wasteland and nort a sunny sea view we expected. However, the room was clean and the public areas spacious The staff were friendly and reception efficient

We had a very warm welcome from the reception staff and were lucky to find our room was ready when we arrived around 12ish.We had booked the prestige package and had a room on the 5th floor facing the sea. The room was very pleasant, spacious, light and looked like it had been recently refurbished. The hotel is beautiful. The iced bucket drink and gifts in our room when we returned around 6 were very nice. We immediately checked out the area finding 4 pools, 3 are more children oriented and the 4th is a larger pool further away from the restaurant and snack bars. This was definitely the quietest but there were still a few families using the pool. However, we also found as with previous reviews a serious lack of umbrellas but I also know that this is a situation that the management are working really hard to improve. Don’t worry about getting up at the crack of dawn to reserve sun beds, the hotel was full but there’s absolutely no problem finding any throughout the day especially around the adults pool. The groundskeepers in the morning impeccably keep the area clean and tidy. Breakfast and the evening meals were served in the main restaurant; as prestige guests, you could choose to sit inside in the designated seating area or in the smaller outside area. The lunch area is shared by all in the lower restaurant found by the pools. The food choice was very nice, always fresh and varied - they really did cater for everyone. At lunch, you help yourself to beer, sangria, wine and soft drinks or order other drinks at the bar. It would be nice to have an adults only prestige section but looking at the size of the area, I don’t think that will ever happen. The prestige package also came with a separate lounge and balcony which was well stocked with branded alcohol, coffee and snacks. Shame it didn’t have view as it was situated on the ground floor but it was still very nice. Unfortunately, the evening meal service for the first few days I can only describe as being very poor in the prestige area. We liked to have food around 9 which gave us until 10 to eat, nowhere near the time that service closed. Let me make it very clear, the following has nothing to do with the staff but unfortunately falls under bad management. On three occasions only one person was looking after the indoor/outdoor prestige area. Upon entering the outdoor area one evening, we were asked to eat indoors as there were no tables set. On that occasion we were insistent that we eat outside as that is a big tick for us when looking for a holiday. The stressed overworked waiter then made up a table for us clearing a used table. Another occasion we wanted to sit on the comfy corner tables but again none were set after previous use and the waitress refused to reset the table insisting we sit in another part of the outdoor area. I remind you it is not the staff’s fault but management really need to look at this judging by previous reviews which constantly repeat these concerns. One

Lovely peaceful, spacious hotel and spa, we took the prestige package, well worth the money, the food and drink was all top quality, the wine rose was so lovely we bought it at the airport €32, that an expensive wine for all inclusive. The staff were amazing, very helpful, and always busy. The restaurant manager was very hands-on and wasn't scared to roll up his sleeves and help the staff . All this made for a wonderful visit ,where the attention to detail was superbly executed.