Newport Wales (M4, J24)

Fabulous thank you

We came to stay for a week for a funeral in Newport and after previous good experiences at Premier Inn felt it would be a safe bet. We thought wrong. We were instantly hit with a horrible smell that they’re trying to disguise by keeping all the windows open. The bedding, and the floors, and after a while our clothing in the suitcases were just damp. Toilet smelled so awful I had to buy room scents to be able to be there and keep the windows open during the day. We were concerned that there was mold in the room. The room temperature control doesn’t work at all. Walls are paper thin so you hear your neighbors, ppl running in the hallway and stomping upstairs. Wi-fi is horrible. Forget working or watching streaming services. In order to do that you have to pay 5£/day for their premium wi-fi. There is no safe, iron nor mini-fridge, something we’ve been used to hotels this rating would have. The sofa bed had a massive nasty stain. Plus sides: free parking and friendly staff. Hot water and good water pressure. Bed was comfortable.

At every turn this hotel disappointed me and was not Premier Inns finest hour. The hotel looked grubby and run down compared to others. The welcome consisted of telling me the TV's do not work. The restaurant team were keen to tell me no service after 9, spent more time out the back vaping, the meal was lukewarm, and breakfast was undercooked, and not the buffet, so no excuses. Truly awful with no redeeming highlight I can remember.

We stayed as part of a group for a conference. From the reception to the housekeeping staff they were all very friendly always greeting us with a good morning and how are you. The only downside was the tv’s there seemed to be a signal issue, this didn’t impact our stay as we were not at the hotel for a long period. Apart form that we really enjoyed your hospitality and will be back next year.

After having a great stay in Abergavenny we decided to book a room here and have an extra night away as we had such a nice time. The rooms here are a little more dated than Abergavenny but the staff was friendly and welcoming. We had just as good of stay and the restaurant was equally as nice. Slightly different menu which gave us a bot more choice. We often stay away from home as a getaway but very rarely chose a Premier Inn. Its safe to say we are now converted.

Blood on pillowcase! They just changed the one pillow, but we felt uncomfortable in case all the pillows had not been changed. Floor had obviously not been vacuumed, lots of glitter and bits of detritus. This was reflected throughout the corridors. Bathroom clean enough. The usb socket didn’t work. Very disappointing. We were not offered any compensation for the dirty pillowcases.