Frangipani Langkawi Resort

I forgot to take picture for deluxe room. For deluxe room, everything is the same except no bathtub. 4-5minutes distance to beach. For me, if you book deluxe room is fine. Because you will spend most of your time at the pool while enjoying the sunset and beach view. If you come with your families, you should choose Frangipani. This resort is not crowded. So you dont have to worry about your kids might disturb others. Thank you to the staff that help us to get new deluxe room that near to my garden villa.

In November 2022 my husband and I found this peaceful oasis while walking along the beach from Cenang. We're not usually resort people, but we loved the feel of this place. Our deluxe room near the saltwater pool had a beautiful view, was very comfortable and clean, and everything worked well. The grounds and pool were impeccably kept. Learned about their sustainable practices - from organic gardens and composing, to rainwater capture and water conservation. The restaurant offers good selection, and you are walking distance to all the restaurants in Cenang. Equally impressive was the staff. So welcoming and friendly! Under careful supervision, a group of intern college students preparing to work in the hospitality sector provided excellent service - an important post-Covid epidemic training experience. When we had issues with our airline tickets, Caroline (a supervisor) came to our rescue by patiently helping with our communication needs. Thank you Caroline!! We'd definitely recommend this resort to any of our friends.

We spent 4 days in this hotel with my daughter.   It's a descent hotel for the money. The location is very good, on the first line by the sea.  There are two swimming pools, but they are rarely used. The area is clean and green. There are many broken umbrellas and sun loungers. This is not well maintained. The rooms are old and worn out, and there are constant problems with keys and air conditioning.  But, again, for the money, it's a decent hotel.  Not all rooms have phones. They don't tell you how to contact the reception. You have to figure out that there's a WhatsApp number somewhere to contact the reception. They don't mention it during check-in.  The reception staff was very disappointing. You have to write and remind them several times before they start doing anything.  There was a very unpleasant moment: it was a child's birthday, we asked the reception if they could arrange a cake. They said no, but shared the contacts of the store where you can buy. We bought a cake, brought it to the hotel, asked to put it in the refrigerator, as it wax very hot outside. It was said several times that they need to put it in the refrigerator, otherwise the cake would start to melt. They agreed. After two hours we took the cake that had leaked, which no one put in the refrigerator. In addition, the reception staff forbade us to eat the cake in the hotel restaurant, and sent us to the hut on the beach without lighting, plates and forks. And this is taking into account the fact that we were going to have dinner in the restaurant anyway. Disgusting service, isn't it? Thanks a lot  to the restaurant staff, who still agreed to accommodate us, helped us, and even played the song Happy Birthday.  The restaurant staff were wonderful, welcoming, very attentive both at breakfast and dinner, and helpful with other issues that were not even related to their job. This is the only service in the hotel that deserves a five-star rating. Many thanks to them