TanStephanie
25 tháng tư, 2024
The hotel is cute and nice but sadly it's manage by a poor reception team. One of them is so clueless everytime we ask question and another one is "don't give a ****" attitude when handling situation. We booked 2 rooms for 2 nights. On the day we check in, we were informed that one of the room has AC issue and we need to check in to another room and we switch room on 2nd day. Without much question, we say it's fine. However, in the midnight, the AC of the replacement room offered broke down and blowing hot air. We go to reception but the guy can't understand English well and finally he got us another room during the night. On 2nd day, we packed our luggage and handed the key to reception before we went out so that they can move our luggage into the original room. When we come back around 1.30pm the room is not ready and we were told that it won't take long but not sure when it will be ready. The is the point that got into our nerves because we try to be understanding and didn't make a big fuss despite several incident happened within the 24hours. The reception who came to us doesn't seems sorry to what happened and told us they would not do anything because we agreed to switch the room on 2nd day. Despite all these inconvenience, they still failed to make sure the 3rd room we receive is properly prepared. When we check in to the 3rd room, no toilet paper inside. =_=
Breakfast small portion whereby you can only order 1 item. If u order the pancake, u can't have the toast. So we end up getting additional breakfast from the cafe nearby. I doubt the source of the reviews saying the breakfast is great.
It's pity that this nice place is manage by wrong people which make it none sustainable.
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