Tài Khoản Khách
ngày 31 tháng 1 năm 2023
Overall the stay was fine but there were a few things that really made the experience less than great and wasn't a four star hotel in my opinion. First off, the rooms are nice but as many people have stated the air conditioning doesn't cool the rooms, so around 9am the room is boiling. I really wanted to sleep in, but was hard when you wake up in a puddle of sweat. There wasn't a phone in the room, so anytime you wanted to make a request for something you'd have to go downstairs or call them, which was strange. Finally, there wasn't hair conditioner in the bathroom and when I called to tell them they said "You can go buy some". So I went to the drug store and bought conditioner for a one time use, which was unnecessary and just not right for a 4 star hotel. I've stayed in hotels all around the world, and providing guests conditioner is a basic level amenity. The breakfast was probably my favorite thing about the hotel. I loved how Austrians drink wine during breakfast while on holiday! But at dinner when we asked the staff questions about the menu and basic wine questions, no one had any clue. At the restaurant the staff was all super nice and very young so it wasn't their fault, I didn't know anything about wine when I was 17 either. I just found it very off putting that a so-called wine restaurant doesn't have one person on staff that can answer basic level questions about the wine list. We also asked a question about an appetizer that was confusing in English and received three different responses including one girl who said "I don't know" and walked away without offering to find out. All around really sweet kids but really clueless when it comes to what they're serving. Finally we ended our stay with a pool & spa day. The pool & spa are both beautiful- I could see coming back here just to spend a spa/pool day. We both had a massage, which was relaxing and okay. However, a week later they reach out to my boyfriend stating that only one of the massages was included in the bill and that he had to give his credit card information. I understand that mistakes are made but that's a pretty big mistake to make and very unprofessional. I really wanted to like this place but every 5 minutes there was another unfortunate thing that kept popping up. All in all, I felt that it wasn't worth it for the price.
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