TTài khoản kháchWe chose Taj Aravali Resort & Spa, Udaipur specifically to celebrate our anniversary, but the experience turned out to be disappointing.
Before arrival, we had written via email requesting a complimentary upgrade (only if possible) and shared that it was our anniversary. The hotel assured us that they would do their best, mentioning that they would decorate the room and arrange a cake. However, upon arrival, there was nothing prepared. Later in the evening, a staff member came and asked when we would be going out so that they could decorate the room. We adjusted our plans and gave them time, hoping it would make the occasion special for my wife and child. Unfortunately, even after that, no proper arrangement was done and there was no cake as promised in the email.
The location is quite far from the main city, making it less convenient. The property also did not feel very photogenic as expected.
Food quality was average with limited variety. During breakfast, the restaurant staff was largely inattentive — no one checked on us or asked if our child needed anything. The only exception was Mr. Gulshan and one female staff member who were helpful during dinner.
Before this, we stayed for three days at Trident Udaipur, where the service and food quality were excellent, which made this experience feel even more disappointing in comparison.
Overall, we chose Taj to make our anniversary special, but it did not meet expectations associated with the Taj brand.
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