Các khách sạn ở gần Bãi biển Reserva, Rio De Janeiro

Decepcionado. Eu já havia estado uma outra vez no hotel, contudo dessa vez foi bem decepcionante. Atendimento na piscina péssimo, pessoal muito desatencioso, serviço demorado. Na recepção também outra lástima, muito despreparo, falta de educação e soberba. Houve um caso a parte que o hotel seque pediu desculpas a nos hóspedes, e bem constrangedor. Não vale o preço que cobra, tão pouco reflete a marca Fasano que estampa na fachada. Ao Grupo Fasano, sugiro uma intervenção no hotel do Rio, pois ele pode manchar sua forte marca de luxo, bom atendimento e respeito ao cliente.

After reading so many bad reviews about the hotel i didnt expect much. But exactly the opposite happened. Checkin went fast, room was big and clean, the staff was helpful and friendly. The location and view from the top floor exceptional. You cross the street and you are on the beach where they provide complimentary beach chairs, umbrellas and towels. On our last day Vitoria allowed us to keep our room until evening at no extra cost, bcs our plane didnt leave until eight oclock. We definitely will be back on our next trip to Rio.

Really lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

I recently stayed at the Hotel Itajuba in Rio and had a generally positive experience. It's a solid choice for travelers looking for a well-located, large hotel with good value. Location: The hotel's location is one of its biggest strengths. It is very well-connected to Rio's main attractions: · Christ the Redeemer: Approximately 6km away. A taxi costs around 20 BRL and takes about 20 minutes (Christ the Redeemer ticket 128 BRL per person). · Sugarloaf Mountain: Approximately 7km away. A taxi costs around 20 BRL and takes about 20 minutes (Ticket for sugarloaf is 195 BRL per person). . From Airport (GIG): About 20km away. A taxi cost me 50-60 BRL and the journey took about an hour (depending on traffic). There are also plenty of shops and restaurants for food and essentials in the immediate vicinity. Room & Amenities: The hotel itself is a large, 15-floor building. The rooms are adequate, clean, and provide the basic necessities. However, a notable downside for some travelers will be the lack of tea and coffee making facilities (kettle) in the room. The breakfast is available and has a decent spread, but it has significant limitations for vegetarian. Service: A standout feature was the exceptional service from the reception staff, specifically Marcos. They were incredibly helpful, provided excellent guidance for sightseeing, and were very kind and soft-spoken. Their assistance greatly improved my stay. Important Note for Vegetarians: Warning for vegetarian travelers: Options are extremely limited. Both the hotel breakfast and the nearby food shops offer very few vegetarian choices. I highly recommend bringing or buying your own snacks and food to ensure you have suitable meals. Considering the cost of taxis to attractions and the overall convenience, the hotel offers good value. The helpful staff adds significant value to the experience. Hotel Itajuba is a good, practical base for exploring Rio's famous landmarks. Its great location and wonderfully helpful staff are major positives.

minha estadia foi maravilhosa porém em relação a parte ao bar foi horrível pedir um drink nunca chegou o drink,Porém deixa para lá era o meu aniversário nada iria tirar minha paz. Eu e meu chiclete minha (filha) curtimos o máximo.

We booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets. Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm. The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here. Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.

El hotel es excelente. Muy buena ubicación, limpio y confortable. El servicio en el front desk es insuperable, todo el personal muy amable, en especial Humberto que nos ayudó en todo momento con recomendaciones y reservas.  El desayuno en bueno.  Muy recomendado