Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

I can not say enough good things about this place. Not only are they the nicest staff but the rooms are amazing clean smell clean and a very big note. TRIP booking is very ery either outdated or it's staff are the dullest. Twi e i have been booked at the wrong Hotel by Trip staff. This last time not only was ot wrong but the address to the hotel is listed wrong. I had such a terri le time with support getting a room correctly and charged correctly the Hotel Night Manager took my phone and had to get the situation correct be abuse the same thing over and o er was trying to happen with mind u no refunds no help and told I was ignorant a 3 hour wait for TRIP support to still not help fix the issue they created but it was now 3am. That manager not I ly got my room but gave me a free upgraded suite for all the trouble I had been caused not to mention the now mess they had since bookings were going to the wrong hotel under their name. It was a nightmare for the second but this Hotel and staff are by far the best I have ever had the pleasure to meet. THANK YOU SO MUCH. (FROM THE MIDNIGHT INDIANA DASHER going to sleep in parking lot.) You guys are Rock Stars

其他都好就是周圍沒有步行可達的購物or 餐廳，開車出去才行

The original room smelled of smoke and mold, the refrigerator when opened smelled sour. The floor/furniture looked dirty and I did not even set my bag down before going to change rooms. The second room much smaller but didn't smell of smoke however had some "rowdy" guys staying nearby. I did not feel safe at all being alone and female. I did not see another female on the property other than employees.