Sensei Lanai, A Four Seasons Resort

The property is absolutely gorgeous. Everything from the gardens, to the architecture and private spa hales are designed for ultimate peace and relaxation. Expert instructors lead a wide selection of free health classes every day. Make sure to book time in the spa hales which are truly special. However, we did run into service issues during our stay: 1. Avoid using the in-room iPad for service requests. We would regularly have to wait 30min+ for a response for requests made via the iPad chat function. 2. We were told by the front desk that third party taxi services were the best way to get to the Cat Sanctuary. We asked for help setting that up and they gave us a sticky note with a phone number to call. That number went to voicemail, so they gave us another sticky note with a number to call. We were eventually able to coordinate a ride ourselves, but the whole process left us disappointed. The Four Seasons is supposed to be synonymous with excellent service and we were given two phone numbers and told to essentially figure it out ourselves. 3. We scheduled a $90 smores experience to take place after our dinner on Saturday night at Sensei by Nobu. The dining experience team told us they would let the restaurant staff know so that we could go straight from dinner to smores. Dinner came and went and no one mentioned anything to us, so we walked to the front desk after dinner to see what was going on. Front desk called the dining experience team who said they had been calling our room and asked why we weren’t picking up. We weren’t picking up because we were at dinner…odd because they knew we would be at dinner when we booked the experience. After a delay, they were eventually able to get it set up for us. This really is a beautiful resort retreat. However, cannot wholeheartedly recommend to friends/family because of the service issues we faced. Hopefully our experience was an exception and not the norm.

Most luxurious and serene destination in Hawaii. The high-touch service we experienced here has only be rivaled by the Shangri-La in Paris. Every moment is considered, from your arrival via private plane, to shuttles to and from the resort, to elimination of plastic or single use items, to the immaculate grounds, truly an oasis in paradise.

Sensei at the Four Seasons Lanai keeps exceeding expectations. The Optimal Wellness Program is stellar and the metrics gathered and information from their talented guides is life-changing.