Hilton Garden Inn Lakeland

I had a wonderful experience at this restaurant, thanks to the friendly and attentive staff. My server, Deborah, was exceptional; she went out of her way to accommodate my gluten-free requirements. I also appreciated that Chef Kyle took the time to prepare a delicious gluten-free meal for me. Overall, their dedication to customer satisfaction made my visit enjoyable.

I have written very complimentary reviews for this property over the past four years, always considering it "our home away from home' for softball tournaments. We stayed here about 6/7 times a year, booking some 20 rooms for 2 nights a weekend! Many other ball teams stayed here as well, so the location was perfect for all of us. All that has changed! I have very little to say in the way of compliments and I wish that wasn't the case. We were not greeted in any way that was outstanding and our usual bag of 2 complementary waters was not offered. Christmas music (if you can call it that!) was VERY loud in the lobby, and hallways, 24/7!!!!!!! The rooms no longer have phones (in case you need to call the front desk), nor was there a clock. We sat for a total of 40 minutes for our breakfast in the dining area, waiting for menus and made-to-order items to arrive at our table. There was a total of 10 people in the area during this timeframe....not busy at all, but seriously void of service. No coffee/tea was offered with cups....you had to get your own cup from the thermos at the coffee bar and take it to your table. I know that my observations and complaints won't have any effect on possible changes. It's obvious the problem stems from not having enough employees to do a specific job. Our long wait for breakfast stems from another department employee rising to the occasion to help, but it isn't enough. The cook couldn't follow our and another diner's simple breakfast requests....they left, and we should have as well! This was our last stay here....so sad to see the changes that have occurred It's like losing a dear friend.

I did a negative review 2 days ago. Today I need to correct it. The staff at hotel became very helpful and nice. I mentioned some pretty flowers on the counter and the next thing I know I was greeted at my door with a huge bouquet of flowers from Jonathan!! The hospitality was way better than our beginning experience! Thanks