Post Hotel & Spa

Our family has made special memories dining at the Post Hotel over the Christmas season. The meals are made up of four choices from a set menu which includes vegetarian options. We had far too much fun debating the choices and sharing the selections , especially the desserts. There are no bad choices , the food is uniformly excellent. What sets the Post apart and keeps us returning over the years is the atmosphere and the service. The staff are personable, knowledgeable and truly interested in helping to make the experience memorable. We took advantage of the sommelier , Cetin's , knowledge to enhance our meals with unique wines. Our family has the opportunity to gather so seldom these days it is important to make the occasions special and the Post Hotel does that. We will return again.

We have been coming to the Post Hotel for many years. It is a very unique and special place. We were worried that the service levels would diminish under new ownership but were pleasantly surprised that we enjoyed all the personal touches we’ve come to value. The hotel is the definition of rustic luxury - the rooms are cozy and charming with big open fireplaces and comfortable beds. There is nothing better than finding a quiet spot in the lobby or in the library to read a book and enjoy a glass of wine. Watching skaters on the private rink makes you feel like you are in a post card. The hotel backs on the river and is close to Lake Louise Ski Hill and a short drive to the Chateau Lake Louise. The restaurant is fantastic and the wine list is second to none. Service is professional yet personal. The hotel is situated close to the railway tracks so best to book on the mountain side. However it is also an authentic reminder of how these historical hotels were built in the remote areas of the mountains. The hotel is an expensive and indulgent treat, and a wonderful experience that will leave you with lasting memories for years to come.

We booked at this hotel because we wanted the quality experience of a Relais Chateaux establishment. However, and incredibly, the room we had booked (Fairview Cabin 102) had no heating throughout our stay. We reported this to front desk and the maintenance person brought in a fan heater; he explained the heating system had been having issues for a long time. This was confirmed by front desk - we were told the cabins would be closed for maintenance shortly to fix this problem. Temperatures were sub-zero during our stay. The fan heater was noisy and we had to turn it off in order to be able to sleep. As a result, the room was extremely cold in the morning. It is absolutely unacceptable to open a room for booking in the knowledge that there is such a serious issue. It is even more so to actually host people in such a room in -7C nights. And it is outrageous to offer a fan heater as a solution - as if we were staying in a roadside motel. I pointed this out yet again at checkout. We were given a 30% discount. But we didn’t book a room to get a discount. We booked a room to enjoy a luxury Relais Chateaux experience in the exceptional environment of Lake Louise. This hotel failed us miserably. I would never stay here again.

A very comfortable hotel with lots of nice traditional features: cosy quiet areas, lounges, games room and library. Tea and coffee available by reception even though they are also offered in the room. We had a lovely duplex room with dual aspect and good amenities, but despite snuggling into a very comfortable large bed, ear plugs (available in the bedside tables) are essential due to the passing trains day and night. Large bathroom with shower and jacuzzi bath, basin & loo downstairs and loo/basin upstairs – both stocked with nice toiletries. Open fire stacked with logs for when it’s chilly. Lovely bathrobes. Dining room very nice and ok service – we only had breakfast there. My husband opted for the buffet, but I opted for Eggs Benedict which was delicious but arrived late just as my husband was finishing his meal. Expensive, but good to have included refills of tea/coffee and orange juice. Lovely health club with nice pool, jacuzzi and sauna – towels provided. Hotel situated a stone’s throw from the small village of Lake Louise, which offers some good café choices for breakfast and lunch. Very close to must-see sights of Moraine Lake, Lake Louise and the Gondola/Chair Lift. Only downside was The Outpost – advertised as a traditional pub, but more like a noisy overcrowded sports bar. Closed on a Sunday and Monday, we arrived 6pm on Tuesday to be told there was a 40 minute wait for a table + we were told there was no wheelchair access for our friend. We were offered bar menus to use at one of the hotel lounges to eat at a coffee table – not ideal but this was probably better as it was quieter and fairly quick service. Canada was overall very good for wheelchair access, so this was unusual, but should be considered.

Lovely friendly cosy comfortable hotel in a beautiful location. Views of surrounding mountains are stunning. River runs alongside the hotel. 3km walk to Lake Louise along a peaceful trail. Fine dining in attached restaurant serving excellent food and wine (at a price!)

We loved our one night stay here….we had an exquisite suite that was a fantastic splurge. The bathtub was fit for a queen! Every piece of furniture was comfortable and the rooms, hallways and lobby immaculate. Wish we had more time for the lovely lobby tea service. Staff were friendly and warm