Boulder Ridge Villas at Disney's Wilderness Lodge

We don't go to Disney very often (e.g. once a decade) so when we go we want to experience it as best as possible. Staying on property has it's perks, in particular the early opening and the transportation. Wilderness Lodge is expensive, yes, but it's much less for the large multi-room accommodations at Boulder Ridge compared to the other Deluxe level hotels. The rooms were very comfortable, clean and well laid out. Having the kitchen space was nice too considering the youngest kids normally want very simple meals like easy mac or similar which require the microwave and not a huge restaurant bill. I definitely recommend if you have a larger group and want to all be in one room.

We rented points through David’s dvc for the first time and got a great deal on the 1 bedroom villa. It was perfect for my husband, daughter and I. My diagnose slept on the pull down Murphy bed in the living area and it was very comfortable! Much better then the pull out coaches at hotels. We had great trip! It was a bit too hot (high 90s) so next time we would go in the cooler months but we loved our stay and the room was perfect!

This place is fine. I think if we had stayed in the main part of the hotel, we would have had a somewhat different experience. We were really disappointed with our first Disney experience and didn’t leave wanting to return like we had hoped. -When we checked in, I had some questions about transportation and the hotel in general. The cast member said he was new and that he was unable to answer any of our questions. -The shower was either freezing cold or scalding hot, with no in between. The sheets are paper thin and there is no comforter on the bed. They use the equivalent of a giant towel, which I guess is because they have such high volume they have to be able to rip the bedding off quickly. -We asked for a crib for our 2 year old, and it was never brought to us which completely disrupted their ability to sleep. -There is no room service, so if you find yourself needing food or something simple like a bottle of water at night, you’re out of luck. When we asked about water or anything else, we were simply told about the club level and how they have all of those amenities for those rooms only. This is something you might really take for granted at a Marriott or other hotel chain that gives you free bottled water at the bare minimum. -We decided to valet because we knew we were going to be using our car often. This was the most bizarre valet experience we’ve ever had. It seemed almost like an after thought, or they were just hoping nobody would use the valet service. We had to get a new valet ticket almost every time we came back to the hotel, and continuously had to give our name and other information, even though we saw the same staff over and over. -Another negative part of our experience is that, when we booked our specific hotel room type, we weren’t given the option of what view we wanted. We just paid the price to reserve a 1 bedroom in Boulder Ridge. We had a first floor view of a fence and some grass, which was absolutely not what we wanted. I would have paid more for a better view, but was never given the option. It would be really helpful to have separate categories for some room types based on views that can be booked (like they have for a few of the room types). It doesn’t really make sense to pay the same amount when some people end up with terrible views and some get amazing ones. -One of the most disappointing things is that there really were never any staff to ask how you’re doing or if your stay is going well. Even when I asked the front desk as we were leaving what I needed to do for check out, she just said “nothing, it’s automatic”, with no “how was your stay“ or a simple “thank you for coming”. Disney Parks seem to pride themselves on customer service and experience, but it seems to be more of an illusion than reality in the Hotels/Resorts. There are far too many people for them to genuinely care about everyone’s experience. They also use computers for a majority of what staff persons would typically do at a resort. Th