Disney's Saratoga Springs Resort & Spa

We have stayed at Disney several times over the past couple of decades as we are DVC members, and SS happen to be our home resort. I have to commend Jean (from St. Jerome, Haiti) who was kind enough to create some magic for us during our stay. He has such a nice, warm & professional demeanor about him, and we are ever so grateful for his very kind gesture. Taylor, who helped check us in to or 3 bedroom grand villa, made everything smooth & seamless. They really take their jobs seriously and learned a thing or two in Disney College ; ) Their customer service is on point, representing the company well, making Disneyworld still the happiest place on earth for us after all these years!!! We'll keep coming back!!!

This hotel exceeded my expectations. Having been to Disney several times and not staying in a Disney resort I wasn’t sure what to expect. But the staff were great Marge in the store helped us on arrival and Jean in reception was great in helping accommodate our stay and was so welcoming. The one bed villa was great, very spacious and not as dated as I expected which was a bonus. We were in block 84 Grandstand which was a great location for boat to Disney Springs, bus stop & reception/coffee shop and right next to a pool. Bed was so comfy too. The pool near reception was lovely, the food and the dining plan were amazing. Would definitely stay here again.

From start to finish we were disappointed. Short staffed, waited hours to check in when our building was mostly empty, transportation was HORRIFIC. This resort is a moderate at best, PLEASE spend your money elsewhere. I’ve been to Disney a lot and stayed at all budget levels and this was the worst.

Great location, recently refurbished units, nice pools, relaxing vacation. Food at pool was unbelievably very good as well as inexpensive. Service was great. Kudos to all staff, one of the best resorts for great customer service. We will definitely be back.

We travelled as a family of 2 adults 2 children we stayed in the carousel area near to one of the pools in a studio, I’d tried to upgrade to a 1 bed but the resort was full. It’s a large sprawling resort we were about 15/20 min stroll into Disney springs. Buses were very frequent to the parks. I asked for a kettle which was provided without issue along with laundry detergent. Had to request top ups of shampoo & body wash as was not topped up. Wish they would put a couple of china mugs & plates in kitchenette rather than paper wrapped in plastic. Also every time a duck goes in the pool they evacuate and close it for ages. This happened frequently when I was there and was very frustrating. Great resort compared to other deluxe options for the price.

We stayed here for two weeks before moving onto a Universal Hotel to finish our stay. The rooms are lovely and spacious, very clean, great amenities and modern. The location is brilliant, just a few minutes walk from Disney Springs! Had a lovely view overlooking the water and spent a lot of time at the paddock pool. I always prefer to stay on Disney property rather than a villa, the extra magic hours are a bonus especially if you want to get on some of the popular rides first thing and the transport between parks is great. We have stayed at a few Disney hotels, this is a firm favourite second to the Beach Club. I would defo recommend staying here if you are a fan of Disney springs! It’s just the most perfect location 🥰

It is so easy to get lost with the complex layout and winding paths around the buildings. But the rooms are large and comfortable with the extra amenities that go with a vacation spot, like a microwave and kitchen sink. I stayed in the Congress section to be close to the walking path to Disney Springs, because the boat stops at 8 pm to accommodate the current drone show. I think you see the drone show better from the hotel side, and it is so quiet it feels like a private show with no one around you. Food and service at the Artiste Palette is very nice, too bad it is on paper plates. It is a hike from the Carriage house where all the amenities are to the rooms, so be prepared. Buses run during the day and it is easy to get to all the parks or even to bus to or back from the Disney Springs area. The quiet pools are a joy, and never busy. I would not suggest this resort unless you really want a retreat and isolation and like walking.... a lot!

Recently stayed at this hotel after many of our friends recommended it and after staying at many Disney resorts over the years, I am inclined to agree that it was a brilliant resort. The food options themselves were excellent and even though we have few fussy eaters within our family, we managed to find something for everyone. Although the resort itself is quite a distance from the parks itself, the resort buses were very useful, although be aware that these buses can be extremely busy first thing in the morning and late at night, and many times we had to wait for the next bus as they were full. However, we decided to spend a lot of our time in Disney springs, which is a short walk away from the resort and meant that we avoided busy buses that headed that way. We were lucky enough that we could also see the nightly drone show from our room, so many nights we would get some food at Earl of Sandwich before walking back to the resort to see the show, perfect for our two little ones who don't like crowded areas. It was also a great added touch that we were able to attend additional hours events at the parks, and we'd return to the hotel during the day to rest and avoid the sun before heading to the quieter parks.

This is our second trip at Saratoga Springs and I highly recommend it! The rooms are spacious, nicely decorated and well-appointed. We had plenty of room for our party of 8 in the two bedroom villa. With so many pools on property, you can find the right fit for your group. We enjoyed a quiet pool each afternoon. We loved the gorgeous grounds, access to disney transportation, and short walk to Disney Springs.