Ben Auto Hotel

Most regrettable, useless hall to use with unprofessional Staff to compliment it all. Today marks exactly 1month I used their lacasera hall for my wedding, Ben Auto Event Centre made me exceed my budget for a hall, what I bargained with the owner was 150k but was later asked to pay extra 30k, 10k for government fee, 10k refundable damage fee (what the hell?)10k for external cleaners (who does this when you also run a hotel and have staff, even if you don't run hotel are these fee not supposed to be factored with the price of hall?) Very unprofessional. I paid the 150k because this was what I bargained with the owner from the unset only to be told about the extra fee when I came to see the hall and make payments and I told the unprofessional manager by the name Goodness that I would pay the 30k on the d day. On the day of my wedding this manager kept calling me when Church service was on going and after the church service my life band called to tell me my hall was locked and access not granted to guests and they were even told that no wedding like Adadudu2021 was on going in their premises because of 30k. My husband called her back and asked she allow the guests in and wait for him to get to the hall to make payment because he has been trying to make transfer to no avail. On this faithfulSaturdayZenith transfer wasn'tgoing through. My hall was finally opened by 4pm but they refused to switch on the Ac. I came into the premises to see my guests down stairs recieving fresh air as the hall was very hot. The Ac was later switched on by 5pm. We made payment and kicked off so late but by this time half of my guests had gone home and called me from home to narrate their ordeal on how the hall was shut down and how they had been told no wedding of such was taking place there. I felt so pained. This same shameless manager of theirs came with some staff to beg for food, drink and cake. And after the wedding in my very present, same Goodness the manager came with some staff to clean the hall they charged 10k for external cleaners. What hurt me more was when I related the same issue of what played out to the hall owner via WhatsApp message also demanding for my 10k refundable damage fee as nothing was damaged in the hall, he never replied back nor apologised for what played out, he rather transferred my 10k back immediately. I can never ever recommend this hall nor the hotel to anyone . I am an hotelier and this is an unprofessional way to handle situations like this. Ben Auto made a show of my wedding day because of 20k after paying 150k for hall. Very wicked souls. Disgusting place to use for a wedding