Grand Hotel Terme di Augusto

There are three things I had never done in my life: left a restaurant without eating a drinking anything, left breakfast in a hotel hungry and thirsty, and left a hotel before the end of the reservation that I had made. That changed with the hotel grand Terme di Augusto.  It's worth noting even leaving wasn't stress-free, while I had 1 member of staff say that the manager had agreed to let me go without me having to pay for an additional night, I had another saying that I did.  Once upon a time there was probably a nice hotel which may be even earned its five stars, but those days are long gone and in terms of the facilities and service provided by the staff I would rate it about the two stars, at best.  I arrived and someone said they would take me to my hotel room, then they asked me to sit because floor of the room was wet, no-one came back, and some 30 minutes later I asked the person who was cleaning the rooms if I could go in. I was given no information about the hotel, meal times or anything similar and this meant I didn't even know where the swimming pools where, and had to ask. When I enquired about putting something in the mini bar (medication), I was informed that only medicine or items bought from the hotel could be stored there, once upon a time that might have been standard I don't find it acceptable nowadays and I will spend more in a hotel where they give me the freedom to choose.  On the subject of swimming pools, the external pool on the ground level looked like it been closed for 6 months, when I went up to the rooftop one it was marginally better, but only just. It totally lacked soul as an area, and desperately needs something and while the pool itself was usable, it's clear that the space next to it used to be a smaller pool and is now used as additional sun lounger space.  To an extent the indoor pool saves the day, but again there's just a lack of care, water on the floor, the paint is peeling quite badly in places and while the sodium content is natural spring water can cause that this feels like it's older than that. If there was a Jacuzzi I never found it, and the sauna and steam room appeared to be out of use.  The layout of the hotel is just strange, and there's nothing to really help guests work out where they're trying to be.  I was feeling very let down by the hotel, but had decided to give dinner a chance before I made any final decisions.  I went down for dinner, was shown to my table and was told what I would be eating that night. When I asked was there not a choice I was told no. When I said that I didn't want one of the things on the fixed menu I was told they would make an alternative but I wasn't told what this would be. I asked what was in one of the dishes and was told that the cannelloni for the pasta course had a pear and ricotta filling which I thought was strange since this is a combination I associate with dessert or cake and when I said this the waitress was quite unhappy with my response, an

30 years ago, it was a stately and impressive 5-star hotel with generous common areas, beautiful restaurants, impressive spa facilities, a large indoor hot water pool and a lovely, wonderfully heated, great swimming pool in the garden, as well as an inviting roof terrace with sea views. Over time, the last star has faded significantly. There are still the beautiful surroundings, but the hotel is strongly characterized by an incompetent and uncommitted management, who are indifferent to the unprofessional reception, where the guests' inquiries are annoying interruptions and inconvenience. The keys are often left freely available to anyone in an empty reception. Construction waste and clutter in front of guests' balconies and in common areas. A whole week's stay with dinner shows that the restaurant regularly fluctuates from delicious and good, to downright unsuccessful. In addition, there are so many places where you could improve the guests' experience of the place very significantly with small funds and a targeted effort. It leaves the impression that because the guests are just pensioners on package tours, they just continue the mediocre routine and do not bother to take advantage of the many opportunities that are immediately available.

Nice hotel, we stayed here for 4 nights and had no complaints. All the staff was friendly and helpful especially the pool attendant, who both AM and PM came around to make sure everyone was happy. The hotel is perfectly situated to explore the small village which is one of the nicest villages I have ever visited.

dilapidated structure, old and ruined rooms, cockroaches and no air conditioning during the night hours, spas not to be recommended, a marsh would have been cleaner, noisier during the night ,basic continental breakfast ,the stuffs was decent by god grace,not raccomanded at all ,you should find better place at a better price too.

Ho soggiornato e mia moglie presso questo Bellissimo Hotel per una settimana come ormai facciamo da molti anni,struttura bellissima con annesse terme e piscine di ogni tipo sia con acqua termale che naturale,percorso Kneipp,l'hotel è convenzionato ache con una bellissima spiaggia (Bagni Marianna) che si trova a 200 metri dall Hotel nel centro di Lacco Ameno,raggiungibile a piedi in due minuti, la camera assegnatoci è risultata pulita,fresca e soprattutto sileziosa,la prima colazione il pranzo e la cena sono stati preparati con cura e sono risultati gustosi e abbondanti serviti con cortesia dal personale di sala.In fine voglio elogiare il Signor Leonardo DI MAIO direttore del Grand Hotel Terme di Augusto,persona gentile,cortese e sempre attento e disponibile a soddisfare le nostre richieste.Consiglio a tutti quelli che vogliono fare le vacanze a Lacco Ameno di farle presso il Grand Hotel Terme di Auguso che si trova a due passi dal Corso Angelo Rizzoli e dal mare,facilmente raggiungibile dai mezzi pubblici.

Hotel 5 stelle che non rispetta il targhet dei 5 stelle! Colazione insufficiente (spesso mancano le brioche) Buffet insalate sempre uguale un giorno mancava il pane che tra l’altro, era tagliato e presentato male (da mensa scolastica) Non c’era l’olio in bottiglia ma una insalatiera con il mestolo per servirsi dell’olio! Quello che si salvava era l’apparecchiatura e i camerieri sempre disponibili E il cibo del pranzo e cena presentato bene e di buon sapore Assolutamente giudizio negativo del direttore di sala! Arrogante, poco disponibile e maleducato Ambiente vecchio e vetusto da rinnovare