Loi Suites Chapelco Hotel

The first thing that strikes you about the hotel is the location and the view it produces. The check in was quick and easy. The room contained two beds and a super view of the mountains. The bathroom had a walk in shower and a bath. The breakfast was nice selection, including fresh fruit, cereals, meet & cheese or sweet treats. The hotel had free wifi throughout and it was a strong connection. We had a very good evening meal in the hotel, and our group had a room to ourselves. The balcony for the hotel overlooks the golf course and mountains. The golf clubhouse is a 2 minute walk from reception.

We stayed here for golf, and from that perspective the hotel was fantastic, located alongside what has to be one of the best courses in the world and just yards from the clubhouse, where we enjoyed outstanding service from everyone, including all the Pro Shop staff. On that basis, we would recommend Loi Suites. As for the hotel itself, there were pluses and minuses. We enjoyed the food in the restaurant, we found bar and restaurant staff to be attentive and friendly and we had a very large and comfortable suite, albeit without any airconditioning, which meant our golf course view had to be blocked by curtains all day long in order to keep a blazing sun at bay. A big minus was the lack of a balcony, promised on the hotel's website. It turns out that only a few suites have balconies, and in any event all those balconies appear to be faux: they are simply wooden appendages (some looking more than a little frayed) bolted onto the outside wall and inaccessible from the rooms themselves. Certainly, no balconies appear to exist at this establishment that one could actually sit on and enjoy a morning coffee on. As for coffee - we were informed by Reception on day two of our three-night stay that only two pods per room are complimentary, irrespective of the length of stay. Make of that little instance of mean-mindedness what you will. Finally, we were checked into a room below the category our travel agent actually booked and which we'd paid for. When we raised this with Reception, we were offered a genuine suite with an outside deck, but since this offered no view at all, being on the ground floor and blocked, in stifling heat, by a small hillock, we settled for the smaller suite we'd had our luggage delivered to. An apology would have been nice, but none was forthcoming, and there was no suggestion of any refund. One can't help but feel that encouraging Reception staff to be just a little more customer-focused would do this hotel no harm at all.

The hotel is in a very beautiful and quiet setting overlooking the valley. The building is very tasteful and well maintained, we liked our room with a view. Some areas for improvement: the service level varies from super helpful and English speaking via helpful/not English speaking to just not motivated. The quality of food is ok, but not more and we went to San Martín for dinner on our second evening and had much better quality. Breakfast could offer healthier choices, eg muesli rather than corn flakes etc. And finally the security control to the whole area is cumbersome and a pain.