Pineda Park

We recently returned from a week at Pineda Park apartments as a family of four with older teenagers. Reception staff very friendly and efficient. Please be aware a 100€ deposit is required at check in, this was refunded to my card within 24hrs of departure. 24hr reception available. Check in 5pm/check out 10am. Late check out charges upto 150 euros subject to room availability. We felt this was expensive in comparison to other places we have stayed. You can use the facilities after check out if you have a late pick up time and there is a luggage store at the side of reception, along with changing rooms with shower facilities and sinks by the outdoor pool table which were clean. The 2 bed apartments are larger than average with an ensuite bathroom to the master bedroom and a shower room opposite the twin room. Showers worked well but be warned, you may run out of hot water if all guests have a longer shower one after the other. A spacious living space with a TV, 3-seater basic sofa, sideboard and full size dining table. The kitchen is well-equiped with a fridge freezer, hob, oven (one shelf), a kettle and a toaster. The balcony was very spacious, with table and chairs provided, along with a clothes airer. Rooms are only cleaned once during a 7 night stay. Towels changed every 2 days. 1 toilet roll provided for each toilet and these were only replenished on the cleaning day. I've stayed in 2, 3, 4 and 5 star accommodation before and based on past experience would have thought rooms be cleaned more often and adequate toilet rolls provided/replaced for the full stay. You are also asked to remove your own rubbish and place it in the large bins on the street which is unusual for a 4-star establishment. Air con worked well but will automatically shut off when windows or doors open, or when the room card is removed. A safety deposit box is available at a charge of 5€ per night, I'd expect this to be included in the cost of accommodation at this star rating. Other places just take a refundable deposit for safe return of the key. CCTV is on throughout the complex but like others have said the patio door onto the balcony did not lock! Inside the complex everywhere is spotless. There's a small games room with most games costing 1€ and pool tables 2€ (only 1€ coins accepted). Outside there's a basic playground for younger children. The pool is open 9am - 8pm, although it can get a bit crowded you can usually get some sunbeds as most people removed their towels when they left for a while. Quite a few sunbeds are getting ready for replacement, with fabric wearing thin and back rests broken. Chemicals are added every evening but we rarely saw the pool area being swept or mopped and one day it was full of leaves and debri from the storm the night before. Bar staff are polite and friendly. Breakfast was OK (full breakfast 11.5€, continental 10€) but lunch meals very disappointing and overpriced for the quality. Large draught beer only 4€. Cocktails 10€

My husband and I have just returned from a week at Pineda Park and what a great time we had. We were the first to be dropped off from Reus airport, about a 15/20 minute coach journey. The hotel staff were welcoming and efficient. The apartment was clean and spacious with 2 bedrooms, 2 bathrooms, a separate kitchen and a living area. The balcony was also a great size and we had a pool view. There's 2 pools, 1 small one for younger children and the main pool which was lovely, and the perfect temperature to cool off from the sun. There was plenty of sun loungers and no matter what time of day we went to the pool there was always loungers available. The beach is about a 5 minute walk and we went daily for a walk along it as it's a beautiful beach. There's lots of restaurants nearby and every meal we ordered was lovely. The Waterfront Irish bar's food was delicious, we paid approximately 35 euros for 2 meals with drinks and this was the same in most of restaurant we went to. La Pineda feels very safe and is a great place for families, there's a water park there but we didn't go so can't comment on how good it is. Tip - the air con in the apartment only works if all the external doors are closed. Overall, we felt very relaxed and didn't want to return home! we would definitely book again, highly recommended.

My daughter finished her higher exams and still had a week left of study leave, so we decided to go on a girls trip for 4 nights, and ended up staying here. I didn't find the hotel particularly central - there were a few places to eat nearby, but I would say it was more like cafes than restaurants. We went to Portavenura theme park for the day, catching the bus just around the corner from the hotel. The reception staff and bar staff were friendly and helpful. Pool was pleasant enough and plenty sunbeds. Our room was on the third floor - it was clean and extremely spacious, however this is where my review turns negative. I noticed as soon as we arrived in the room that the patio doors leading out to the balcony did not lock. I immediately reported this to reception and it was logged in a book. It was a Sunday evening - we didn't unpack incase we were moved rooms but went out for a few hours, taking all our valuables with us. When we returned around 10.30pm, I checked and nothing had been done about the door, so I went back to reception. There was a different receptionist now working so I explained the circumstances - he said he would get someone up straight away. Shortly afterwards a manager appeared at our door and said that it was law in Salou that patio doors do not lock, so that there is a fire escape for customers, as well as access for the fire brigade in the event of an emergency. I said I have been holidaying in Spain for over 20 years and have never heard of this in my life - patio doors have always locked. He said that is the law and the hotel have to abide by it. I said "so anyone can gain access to my room then?" and he replied "if they can fly". I pointed out that anyone could climb across the balcony from either side and come into my room - he laughed and said that has never happened in 23 years. As a result, I never slept a wink the whole holiday and had to baricade the patio doors up with furniture every night when my daughter and I went to bed. I was extremely suspicious of this information as couldn't understand why neither of the 2 receptions mentioned it to me when I reported to them that the door wasn't locking? I tried to find information on this "law" he spoke of, as did my husband back in the UK, however neither of us could find any information on it. I also asked 3 other hotel guests when chatting around the pool, all of whom confirmed that their patio doors locked. I do not appreciate being lied to, and am absolutely disgusted that the safety of my daughter and I was put at risk, therefore would not recommend this hotel and will not be returning!