Tài Khoản Khách
ngày 4 tháng 1 năm 2025
While the hotel boasts stunning architecture and an impressive layout, our experience was far from satisfactory due to the service and dining issues we encountered. Firstly, the food options were extremely limited for anyone with dietary restrictions. The only vegetarian/vegan option was a $20 plain cauliflower taco, forcing us to take their shuttle to town for meals. The shuttle service was an additional $30+ each way for what should have been a complimentary 10-minute drive, given the high cost of staying here. Even with advance requests, the shuttle was poorly managed—one evening, we waited outside in the cold for 20 minutes, causing us to be late for our dinner reservation. The excuse was "traffic," but there was none to be seen. Communication with the staff was frustratingly slow. Responses on WhatsApp took 2–3 hours, and we had to follow up multiple times for basic requests. Room service was an absolute nightmare—our food order was forgotten and left unaddressed for over an hour, and by the time we received a response, it was close to 10 PM. The same happened at the pool, where they forgot our order entirely and then added an extra drink to our bill, which we didn’t even order. To make matters worse, when settling our bill at the end, we noticed they had charged us for a beach day we never booked or participated in. Double-checking your bill here isn’t just a suggestion—it’s a necessity. For a hotel marketed as "luxury" with a Michelin-starred restaurant, the experience did not live up to the hype or the price tag. The service was disorganized, the food was underwhelming, and hidden charges left a sour taste in our mouths. We left feeling extremely disappointed and would not recommend this hotel to anyone seeking a truly luxurious or relaxing stay. Save yourself the frustration and look elsewhere.
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