Paradero Todos Santos - Exclusive Experiences Included

I cannot even begin to describe how amazing this trip was. Paradero is unreal. It’s magical, beautiful, clean, and the staff could not have been any nicer. We had the best time and we didn’t want to leave! We will be back to enjoy again and again!! BOOK HERE!! It will be the stay of a lifetime!

A phenomenal property with lots of thoughtful, earthy touches. Great perks/activities included in the rate. The beach was wonderful, felt very private, and we thoroughly enjoyed the Cooking Experience and Temezcal ceremony (extra charge). Most of the staff go out of their way to make you feel special. The restaurant on site can be a bit slow but the food and drinks were delicious. Would suggest renting a car instead of relying on the hotel transportation if you want rides into town - occasionally the drivers were booked out.

There is no denying that this hotel's design, architecture, rooms, surroundings, etc. is exceptionally beautiful, gorgeous, magnificent -- truly. Even better than the photos, literally everything is breathtaking. The staff and everyone actually working the hotel day to day are also so lovely in true MX hospitality. Everything else needs work. While Paradero absolutely has the looks of a luxury five star hotel, it functions like a first-timer bed and breakfast at best. Three examples. (1) TLDR: Knew about a food allergy and then fed us that food. Prior to and then upon arriving (count, twice), we told Paradero about my husband's severe nut allergy. You may eye roll but dietary restrictions are pretty relevant information for a hotel that distinguishes itself with its "all inclusive" "life-changing experiences" which include food that we don't have any choice to customize. They also asked us without prompting, two times, so when we answered two times, we had some basic expectations that they'd do something with the information. So at our very first experience during the first night of our stay (sunset beach), they set us up with a lovely bottle of wine and then served us a very large bowl of mixed nuts to snack on for the hour or so we spent on the sand. No other food options so my husband had nothing to eat. We didn't make a fuss; just told the front desk about the incident the next morning. When we did, this person responded by asking if my husband had eaten any (given the severity of his allergy) and when we said he obviously had not (given our very expert ability to identify cashews, peanuts, other usual suspects), she confirmed, so no harm no foul and maybe our guide that night had directed the nuts bowl to just me. That was it. So we asked if she could still please let management know and if someone could get back to us to discuss. When no one reached out, we asked again the next day and then the next. We didn't speak to anyone about what happened until we were walking to our car after check out -- on a little path, a cowboy-looking senior manager, owner, investor, who knows, apologized on behalf of Paradero, said he acknowledged this "huge" issue and that someone would absolutely get back to us. Anyway, no one has and it's been a few weeks. (2) We spent US$125 (pre tax, service) each for a special 4-course Day of the Dead dinner that was a huge, huge sad flop. Dinner started hours late and then each course (again there were only 4) was spaced out by way too much time (like an hour). Not sure how this could have been so poorly executed when the dinner required pre-registration and then with only 10-15 people who attended. We were so tired by 11 pm, we skipped dessert. The chef also came out to explain each course in Spanish which was sometimes translated to English but we were mostly left to guess. So at some point we went back to our room and got my husband's EpiPen to have handy and ate in distress. (3) While w