Hotel Rural Victoria - la Orotava

First of all, La Orotava is a charming historic town definitely worth a stay of 2 or more days and The Rural Victoria is in the center but uphill so you get views of the town and coastline below. Both town and hotel are very romantic. We were lucky to get a rooftop room and had amazing private panoramic views. The room was spacious and very clean. Breakfast was good and we had everything we needed. I would give this 5 stars but there were NO reception services! When we checked in there was a note to use the code that was emailed to us ( rooms are accessed by a keypad). We did not receive an email so we had to telephone someone to get the code. During our entire 2 night/ 3 day stay there was no one to help us with anything. We had to ask the kitchen staff for beach towels as they were the only staff we could find. I had a dental emergency and telephoned the same person who gave us the check in code, who was not helpful at all and told me to look on google for a dentist! If you want restaurant or touring suggestions or any reception services, this is not your hotel! But if you are the independent type ( and have a sense of adventure and humor) and do not need these services, this is a lovely, well located hotel. Only other complaint is that entrance to hotel and to hotel rooms is with keypads that are so old and faded, you can barely read the numbers. If they continue with the use of keypads, they need to be upgraded so they are readable.

The building is fantastic with an amazing view from the roof terrace. Well located within the historic centre of La Orotava. Unfortunately there was no receptionist until 17.00, which was very stressful until I found a phone on which someone answered. Breakfast was delicious, staff were polite and helpful.

This is an attractive, old fashioned property. The staff were very welcoming and helpful throughout. Our room was a reasonable size & had the benefit of a large terrace, with a couple of sun loungers and a table & chairs. However, the rooms are in need of an upgrade. The bathroom looked unchanged from the 1970s & the carpet was very tired, although the bed was comfortable enough. The breakfast was very poor - a derisory buffet, plus some over-cooked eggs. However, we had dinner there and the food, while not cheap, was excellent, with good service as well