Hotel Balneario la Hermida

I stayed in this hotel one night ago with the expectation of staying in a four star hotel as rated in your *********** listing. The location of the hotel is spectacular with scenic views of the mountains. The building itself is lovely and spending time in the spa area was also very relaxing. The hotel is rated as a four star and their prices are a reflection of that rating. However, this hotel is hardly a three star mainly because of the rundown state of the furnishings and lack of cleanliness in the room and spa area. In the room there was a broken frame and visibly damaged table. In the bathroom there was a broken glass shelf and there was grime in every bottom corner of the bath and shower. Some of the large glass panes in the spa were clean while others were encrusted with deposits to the point that you could not see through them and made them look grimy and dirty. I don't believe that this hotel in its current state should be rated any higher than 2.5 or 3 stars and the hotel prices should also be adjusted to such reality. Not doing so would be a misrepresentation of this hotel to patrons that make a booking at this hotel. I informed the receptionist about all of this and even left my email hoping that the manager would contact me immediately. I was disappointed that they didn't.

Heel slecht helaas! Alles was kapot in de badkamer. Kakkerlakken in de kamer, ontbijt middelmatig. Geen 4 sterren hotel! Heb de dame van de receptie hier op aangesproken en ze hield haar schouders op. Reactie: ‘we zijn hier in de bergen’, jaja…. Spa is vergane glorie en geen handdoeken aanwezig. We zijn vertrokken!

Acabamos de salir de este magnífico balneario y no entendemos las críticas que habíamos leído, nos parecen totalmente fuera de la realidad y nada constructivas. El desayuno es sobresaliente, no le falta ni le sobra nada, la cena perfecta, comida casera, variada y de muy buena calidad y la atención por parte del personal inmejorable. El spa es amplio, bien controlado el horario de acceso y con tiempo más que suficiente para disfrutar de todas las instalaciones. Por poner un pero, la cueva nos parece que tiene un precio excesivo, aunque es cierto que se compensa con las vistas que ofrece. Como sugerencia podía haber un secador para los trajes de baño, lo hemos visto en otro balneario y nos parece muy utilk La habitación y el baño en la tercera planta perfecta, nada malo que reseñar que no sea propio del uso del día a dia En resumen una experiencia para recordar.