Tài Khoản Khách
ngày 24 tháng 12 năm 2024
This was our second visit, we came here last year. There have been changes, some good and some not so good, there is also a different manager. The dinner menu has been extended but nearly 50% have supplements which is annoying when it's half board. There is nothing to tempt you to stay in the restaurant for a cocktail or two after dinner, no ambient lighting, no soft music. The dishes served are inconsistent, we had the steak with veg and mash one night and it was fantastic, we had it again a few days later and there were two small pieces of veg and a spoonful of something that looked like white sauce which was the mashed potato, very disappointing. We had a problem on the day after we arrived, no hot water. The boiler was broken. Dalida was amazing, she gave us the key to another chalet so we could shower. She moved us to another chalet as soon as it came empty the same afternoon with the option of staying it it for the rest of our holiday(we were staying for 10 days)or to move back to chalet 3 when and if the new boiler had been installed. We did move back to chalet 3 helped by Anisha and her team and Vanusha. When the new boiler was being installed the manager was stood watching, as were we, he never spoke to us, let alone apologise, even though he knew we were there. The manager never spoke to anyone either at breakfast or at dinner, if he was there at all. If Dalida was on duty she had a conversation with every guest without fail. She should be promoted to manager with Vanusha as assistant. The manager last year, Mr Manav was excellent but the one this year is letting everyone down, including the staff. After saying all that it is an amazing place, the sunsets and sunrises, the wildlife and the views are out of this world. The staff are fabulous. Anisha and her housekeeping team are excellent, the gardens are immaculate and front of house are exceptional.
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