We had a few issues during our stay here but the owner, Javier, did a great job trying to make things right.
We arrived to find out our room had been treated for extermination and the odor was still too strong. He offered us a room at a nearby hotel and an upgrade for the following night back at Faro Arenal.
The room nearby was very new - so new it did not have lamps - just overhead lighting - and the refrigerator had not even been plugged in; but it was very clean and the staff was wonderful.
Next day we return to Faro Arenal and got our upgraded casita, and during a particularly heavy wind and rain storm, had a small leak in the roof. But, it wasn't on the bed and when the storm ended so did the leak.
It was clean and I was able to use their laundry service. The breakfast was simple but tasty and we saw Arenal which was the point of the trip. Not sure I would book here again but it was sufficient for our short stay near La Fortuna.
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