Montaña de Fuego All Inclusive

GREAT resort. The view outside of our bungalow was of the volcano. We were right on a small lake. The accommodations were good and well maintained. There was plenty to do in the area and I HIGHLY suggest that you do the cacao/coffee/sugar cane tour. The geo thermally heated pools were a great experience. Tour the area and go to the hanging bridges and check out the local restaurants also....

Underwhelming. I was given a room overlooking the small lake which unfortunately is right next to a busy road. Even at 10pm at night there were enough trucks and motorbikes coming down the road that I couldn’t sleep without earplugs. The shower in the bathroom leaked terribly and flooded the floor the first time I used it so I had to mop it myself with a towel which wasn’t great. To be fair the hotel did fix it when I complained but didn’t offer anything to apologise. The resort felt tired and badly designed. One of the three thermal pools was out of order when I stayed so everyone was crowded into the two remaining ones. The breakfast was good but again next to the busy road so conversations are occasionally interrupted by the roar of a passing motorbike.

Excellent service spa, wonderful food at Rocca Restaurant, nice customer service at the Reception and awesome service with Wet Bar guys. The entire hotel has an beautiful to Arenal Volcano with an strategic ubication to go everywhere from the hotel.

THE PROPERTY: We had initially had booked 2 days but decided to add an extra day to be able to enjoy more of the property and get in a few excursions. It is marketed well. I paid $2180 for 3.5 days of all inclusive. That being said, we were pretty disappointed with what was actually available at the property. The main pool with the swim up bar was under construction so aside from 3 tiny mineral baths, there is no way to cool off during the day. There’s no bar access to these tiny pools. There are only 3 lawn chairs on the premises. There are really no other activities or entertainment available to guests on the property. There are a variety of fun excursions available to purchase, but you’re basically stuck in your room afterwards. There’s really nothing to do. Pros: everyone is friendly, like, really nice. There are plenty of excursions available to purchase (the river rafting was a lot of fun and worth the expense) Cons: there is literally nothing to do on the property so you have to spend more money to purchase excursions. Also, WiFi doesn’t work. ROOMS The bungalows are really cute but the rooms are a bit dated. The room we received was not the family room that we booked. We did not receive the welcome drink advertised on the booking. Our first morning we woke up and could not use the bathroom as there was no running water for a couple of hours. There has been a strange fishy odor coming from the middle kitchenette section. Not sure what is causing it but it’s unpleasantly there. Pros: great view of the volcano Cons: Not enough blankets, water pressure ; fishy odor; not the room shown on my booking; no welcome drinks as promised and woke up to an invoice for a water bottle and soda from the fridge that we did not take! Also, we purchased an all inclusive package so the soda and water should’ve been covered!! FOOD & BEVERAGE There is only one restaurant with specific times for meals. If you end up doing an excursion, you miss your all inclusive lunch time. There’s no snacking or other places to get food. This is it. Lack of bars available due to swim up bar construction. Pros: the waiters were so courteous and attentive; food was well portioned and delicious Cons: just one restaurant on the premises; lack of choices; small alcohol selection; not all drinks are included OVERALL, in my opinion the cost for this resort is not justifiable without access to a pool. Only a tiny bar with limited alcohol under a pop up canopy which was closed on the 3rd day; It’s hard to get a drink!! Guests should have been notified of this at the time of booking so they could make a more informed choice given bookings reasonable cancellation period or been offered a discounted rate. While the property did offer us to access their sister property, they would not provide transportation there or honor the all inclusive packages that we purchased for this property. It felt like such a waste to purchase all inclusive but not be able to use it just because

When there is part of a birthday trip. The staff is amazing.They did everything they possibly could to make our stay the best ever. The rooms are little casitas, which was a pleasant surprise. Also it was amazing to be able to see the volcano directly from the property. I was able to take amazing pictures while there.

While the rain was heavy, that didn’t put a damper on our experience. The staff was excellent including the front desk, the pool bar, and the experiences. Jorge will take you out on an evening walking tour on the grounds where you’ll see incredible frogs, insects and birds. Day trips to the volcano and La Fortuna waterfall are memorable experiences. The rooms here are nice, clean and comfortable. Pura Vida!