Acapulco Resort Convention Spa

Nice facilities with excellent pools, water park and beach. We stayed in a bungalow which was infested with mosquitoes and smelt of sewerage. Dining was acceptable however seemed to be catering for 1000 people at a time. Dinner was ok and breakfast a lot better. It seems that the best facilities are reserved for the high rollers. We were invited to the hotel previously and had a fantastic meal in the main building however this time we left dissatisfied and won’t go back to stay.

Good hotel

Yemekleri güzeldi otelin konumunu beğendik deniz şahane idi

Tatil için gittiğimiz Acapulco hotelde otel müşteri ilişkileri müdürü Esra hanımın ilgi alakası çok güzeldi birçok konuda bize yardımcı oldu güler yüzlü ve samimiyeti mükemmeldi.Gasino bölümü müşteri ilişkileri müdüreleri Özlem hanım ve Aslı hanım çok ilgili davrandılar karşılaştığımız problemi çözdüler işlerinde çok başarılılar, Gasino içi yetkililerinden Osman bey ve İsa bey çok kibar nazik kontrol mekanizmaları mükemmel , kaldığımız süre boyunca bütün çalışanların göstermiş olduğu üstün performans için çok teşekkür ederim .

There’s a construction ongoing and we were given the room right next door to it. It’s noisy and dusty. We have a toddler so not easy to move to another room. We are extremely disappointed by the poor management and lack of advance notice of this situation when we were checking in. Totally NOT worth the money we’re paying for. Not coming back.

Throughout our holiday, the hospitality and quality of our hotel mesmerized us. The cleanliness and comfort standards were exceptionally high. The care and attention of the staff in every area, from the restaurant to the lobby bar and reception, were unforgettable. Especially, we found solace in the genuine service of Keriman and Aygerim at the lobby bar. Additionally, we were grateful for the kindness and helpfulness of Mesut and Melih who welcomed us at the reception. Guest Relations Manager Esra Hanım and her team were always there for us, promptly assisting with any need we had. We are truly thankful to them for this wonderful experience.🫶

The resort was good value for money. Asra from the customer relations team helped to make it more memorable by being helpful and accommodating to our needs. We will definitely visit the resort again, the scenery was what we needed. Thank you.

Our stay at Acapulco Hotel exceeded all expectations! The staff, especially Adem at Seaside Restaurant, made us feel like VIPs. Esra the guest relations manager and her team Sina and Şerife were exceptional, ensuring our every need was met with a smile. The hotel is perfect for families, and the food, thanks to Asel, Seher and Emre at Lobby Bar, was divine. Special thanks to Kamuran, the bellboy, for his attentive service. The rooms were impeccably clean, and Muhammet at Sunset Restaurant provided breathtaking views. Mucahit, Ugur and Asya at the reception were also incredibly helpful. We can't wait to come back!

Acapulco Hotel & Resort's guest relations team, particularly Ms. Esra and Mr. Sina, provided top-notch service throughout our stay. Their attention to detail and genuine care made us feel valued and appreciated. Also thanks Mr.Mesut and Ms.Sila for their exceptional service during our stay.Their professionalism and hospitality made our experience memorable.Thank You All !