The Chapter Kyoto, a Tribute Portfolio Hotel

Room is very tidy and clean with good service. Located near the city center.

Had a very comfortable and pleasant stay, best hotel during our trip to Japan. 7/11 and subway station near by. Hotel has coin laundry machine, which is very helpful. Onsen is good, but water is just regular hot water. Thank you!

Convenient location near the train station and shopping district, yet was not too busy or noisy. Facilities, namely the onsen and gym, were basic but well-maintained.

Terrible and very rude staff named Linda. Arrived early around 12pm and got confirmed for an upgrade but had to wait for the room. After we went back around 4pm for checking in again they didn’t give us any upgrade so this rude Linda staff came and talked to us and asked us to wait for AROUND 1hr and gave us another room to wait in. We waited for more than an hour so we called and checked whether the room was ready yet and again Linda told us the room wouldn’t be ready until 6pm but if we wanted we can get the normal room instead. We had already waited for more than an hour at this point. We went down to the reception to check with them again and this Linda told us that room wasn’t ready as she already informed us when we arrived that it would take MORE THAN an hour to get it ready. She said she didn’t say AROUND AN HOUR BUT MORE THAN AN HOUR and tried to teach us basic English instead of doing her job to get the room ready asap. In the end we got our room at 6pm!!! Wasted whole afternoon waiting for this room getting misinformed by very rude staff.

Great location. Nice comfortable room Very attentive staff.

房間佈置的比較簡潔，房間內有暗窗，也配有浴缸，泡澡水很熱。房間比較安靜，沒什麼噪音。早餐還不錯，有日本特色的烏冬面和温泉蛋