hotel tou nishinotoin kyoto

Location is perfect, in between the two honganji, the interior looks great, the restaurant breakfast tastes great too. Staffs are friendly and helpful. I have been arranged to a G/F room and unfortunately the windows of the room cant be opened, so it feels like living in a basement, and with the compact size of the room, its a bit depressing

I recently stay at your hotel through Trip.com, and I’d like to share some feedback regarding the booking process. While the staff were very nice and helpful, I encountered an issue with the payment. After paying for the room charge, I received a confirmation email that mentioned a pre-authorization, which was not clearly stated beforehand. This led to confusion, as it appeared that I would need to temporarily allocate double the amount. I kindly suggest that this information be made more transparent in the booking process, either on the Trip.com platform or directly on your website, to avoid any similar confusion for future guests.

ROOM: Stayed in a regular room with 1 queen sized bed, must mentioned -the bathroom is tiny (think airplane toilet with a tub) guess its ok for solo travelers SPA: hours of op eithe early am or mid-afternoon to late evening SERVICE: Though there is a front desk with staff, they are not doing the check-in (this is done on an machine) Also, there are no phones to ring to the front for any sort of real hotel service. Don't expect flexibility in check-in/out times at a place like this. LOCATION: Not too much in the surrounding areas, but it isnt too far of a walk to populated areas.