Mitsui Garden Hotel Kyoto Shijo

What a beautiful hotel! The onsen provided was nice enough but it can get noisy due to the tourists. It is not the most convenient location but the staff are good in advising how to best get around. LUUP station right outside the hotel is helpful!

A Disappointing Experience This is my second time staying at this hotel.I had hoped to enjoy a comfortable stay as I did previously,but to my dismay,the hotel has deteriorated significantly in just under half a year.The experience was far from satisfactory. Check-in Process:A Nightmare The check-in process was nothing short of a disaster,taking a full 40 minutes to complete.The front desk staff claimed they couldn't find my reservation,which left me feeling confused and frustrated.It was only after another colleague intervened that we were finally able to check in.Such inefficiency and system issues set a terrible tone for my stay. Questionable Hygiene Standards Once in the room,the state of cleanliness was alarming.There were three conspicuous brown stains on the bedsheet right next to the pillow,which raised serious doubts about the hotel's housekeeping.Dust had accumulated on the headboard,suggesting that it hadn't been cleaned in a long time.These details are crucial for a pleasant stay,and the hotel fell short in this regard. Outdated and Inadequate Facilities The room's facilities were also a letdown.The toilet seat was cold to the touch,lacking any warmth,which is a basic expectation for hotel amenities.Moreover,the windows were completely sealed shut,unlike my previous stay when they could be opened slightly for ventilation.This change made the room feel stuffy and uncomfortable. Overall Assessment This stay has been a major disappointment.I had high hopes for a relaxing trip,but the numerous issues encountered have ruined that expectation.I had booked four nights here,but now all I want is to end this unpleasant experience as soon as possible.I will not be returning to this hotel in the future,nor will I recommend it to friends or family.I hope the hotel management takes these issues seriously and makes improvements to enhance the quality of service.Otherwise,they will continue to disappoint their guests.

I had a fantastic stay at this hotel. The staff were very welcoming and helpful throughout my visit. The location is excellent—perfect for exploring the city. My room was large, clean, and very comfortable. I’d definitely stay here again!

Nice hotel in city center, easy transfer to any location in the city, nice breakfasts and very clean rooms

Good service ! Good location & lawson shop & supermarket next to it.

If you are looking for a good value hotel in Kyoto, with reasonable transit connections, the Mitsu Shijo is a good option. We had a relatively small standard room but managed with 2 people. Pros: Sento - clean, relaxing and spacious with a nice makeup area. Buses to different sights nearby. Breakfast is Japanese and the coffee machine makes good lattes. Very nice staff Life groceries nearby provides variety of food and takeaways. Cons: The hotel is in the centre of the city and while that may seem useful, it’s quite a trip to the major sights and areas. The local restaurants also should be booked on tabelog to make sure you get in.