Seaside20696026956
ngày 1 tháng 6 năm 2024
We recently stayed 4 nites in a Casita, and while there was much to enjoy (the scenery, friendly staff, great spa), there were negatives. This included the food, lack of basic maintenance and fluctuating room rate. We're not foodies however we know when a meal is poorly prepared. Sage Hills website describes their food is devised by "a team of chefs," "vegetables from their own garden which enables them to deliver incredible quality from the hill country," and that they serve close to "100% farm to table ingredients." This is an exaggeration. Each nite, the restaurant offers roasted garden vegetables that are over cooked, soggy and at room temp--some of the broccoli had yellow spots. The lemon feta quinoa was clumped together and chilled---our server said the chef was trying it this way. Harissa chicken had a great flavor but was dry and braised beef on top of mashed potatoes with lots of broth---was really a soup. I make cheesecake and theirs had a crust that was so thick and hard that it required a serrated knife to cut it. The best thing on the menu was the sorbet. The breakfast "tray of house baked goods" consisted of small muffins (poss baked) and store bought bagels, slices of bread. As far as beginning your day "with a glass of fresh OJ, there was none. The OJ is purchased in a plastic, gallon jug. There were constant flies in dining room and on next to last day they were all over the breakfast food and fruit flies were enjoying the fresh fruit bowl. The ONLY reason we paid for an expensive Casita and not a suite was bc we wanted a private hot tub for my husband's back pain. The control panel was old, cracked, illegible and temp was set on Celsius, not Fahrenheit---water was scalding. I looked at 2 next door vacant Casitas and one's panel was broken worse than ours and another had a new panel. Management quickly ordered/installed new panel so our tub worked for 2 nites, then stopped again due to "possible problem with breaker." Out or 4 nites, we were only able to use tub for 2 nites---management gave us a small credit on our bill. They seem surprised that hot tub wasn't working which tells me this wasn't the truth/ maintenance is poor. On the deck, the umbrella was torn, broken, inoperable, white table was filthy, lounge chairs were stained all over. The yard game area was sad looking. Pickleball courts looked great and would have been nice, except we paid for other amenities, not pickle ball. When I booked the Casita, I was emailed a statement re: our total and I saw that we were charged a different rate for each nite---prices ranged from $486-669 plus fees. I could kick myself for naively assuming that the Inn must have been crowded, it was beginning of busy summer season and perhaps rooms were going for a premium. At check out my husband inquired about the different nicely rates and was told that the rates fluctuate. My husband has traveled extensively for work and has never had this happen except dur
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