Osakaya Ryokan

Excellent service. I will give 10 out of 5 if I could. There was a staff who rushed out to us and asked if we were going to stay at the Ryokan. Very helpful for lost travelers overwhelmed by the cold weather. Greeted us warmly when we arrived. Explained the important information to us as best as they could in English, which is perfectly fine. Room was big. Decorated meticulously in the traditional Japanese style. Yukata and Obi provided added on to the immersive experience. Dinner was exquisite. Dishes gave us a taste of what traditional Japanese cuisine was like. The food was sincere (didn’t feel like frozen / canned / ready made food), served and plated meticulously. There were 2 onsens, indoor and outdoor. They were clean and spacious enough. Water (I believe) is from the hot spring nearby and was immensely therapeutic. Ryokan was near the heart of the town and everything was within walking distance. Kindly shuttled us to the bus terminal when we checked out (we didn’t have to wait for fixed timings) and carried our (heavy) luggage. All in all, we enjoyed the one night stay very much and they set a high bar for Japanese hospitality.

接送職員有禮，有𨍭車接送旅館！ 旅客的鞋不能直著住入房間，只可在旅館門前更換拖鞋，保持環境乾淨，旅環境算舒適，房向樹林，有男女湯池或自費浸私人湯池很好舒服！

草津温泉の中では古い建物で、ザ旅館という雰囲気を味わえました。翌朝、雪が降っていて1日目と全く違う景色でした。車の雪かきもしてくれ見送り、出かける時も声をかけてくれ、対応も良かったです。また草津温泉に行く時は泊まりたいと思います。