Surtel Hotel

Nice hotel in excellent location, very close to the port, shops and restaurants, staff friendly and helpful. No issues.

I love the location of this hotel! It’s very close to the sea front bazar and Center of the town. Staff are very friendly and helpful, especially Hasret from the reception! 10 out of 10! Thank you for having us! We will come back.

Bad service at the reception, receptionist Doggu said literally it's 3 star what do you expect. 3 star hotel is middle standard but this hotel is really low standard. Only good about it is the location.

The hotel needs massive renovations in every way! Everything is very old and rusty. However, if you are not picky by nature, it is a very good place to sleep and take a shower. The food is good, for 7 nights I didn't really know what I was eating because there was no label for each dish. There were some Turkish and Russian salads, pasta with ketchup and sausages, I didn't like the soups at all, they weren't inviting. There were only two types of hot food, mainly heated or fried semi-prepared foods. Overall, the food was ok as long as you had something in your stomach, but not something substantial. The waiters were very nice people, very respectful, especially Selcuk and Murat. We had a lot to discuss with them, and every time they made us feel very good. I saw that a lot of guests were wasting food, you have to do something about it because there are people who don't have anything to eat, and others are making fun of it. Kusadasi is a very nice place, we felt good. I recommend you to exchange your money in Turkish lira, if it is the first time you visit Turkey. The chances of being cheated when you want to buy something are very high. Many bazaars where you actually had to agree with the sellers on a price because they didn't have the prices displayed. There are no displayed prices even in the corner stores. It's a whole mess. Traffic is total chaos. All in all, it was a nice vacation, and I think we will come back next year, but definitely not in this hotel.

One of the worst hotels I've ever stayed in. I specify that the reservation was made by the travel agency with which I went on the trip. So: the hotel is old, unrenovated, unkempt. The linen is old, worn or even torn. The shower door is replaced with a worn and dirty PVC curtain. The condensate from the air conditioning unit flows into a plastic bottle, which I had to empty, otherwise the terrace fills with water, having the drain blocked. The hotel's express request, displayed in the bathrooms, is that the used toilet paper be thrown in the trash, not in the toilet!!!! (21st century) Wifi is just an illusion, it doesn't work at all in hotel rooms. In the hotel reception it works hard, with interruptions, often not at all here too. And when it works, you have to endure terrible heat, the hall has no air conditioning, with over 40 Celsius outside. In the end, when we had 2 days left, the hot water boiler broke down, until we left I had no hot water. In conclusion, stay away from this hotel.

Just returned from a week here .. some of the friendliest staff I’ve ever encountered. Couldn’t do enough for you .. rooms are a bit dated and my only complaint really is rooms could do with a small fridge and kettle . There is room for them .

Very disappointed by this hotel we arrive no fridge in our room internet kept dropping out room not made up in 3 days we were there had to ask for towels twice elevator not working very poor lighting in bathroom

This Hotel , is outdated in need of massive investment where do I start we arrived late and was met by a real nice man on reception. So not bad first image but then it went down hill . We had booked all inclusive that was a joke , breakfast was the same for 2 weeks ,the dining room Manager was the rudest man I ever met and the staff not much better , I think the chef was the only friendly one. The Dining room Manager his name was Mustafa faught with customers who complained. Drink included joke all you could get was local vodka, wine and beer. Not only that but ran out of beer lol and did not replace until next day. Not enough cleaning staff working there and I had to pity the ones who were . They ladies tried there best ,music playing across the street until early hours of the morning so hard to get to sleep , smell in bathroom coming up the drains furniture on balcony all broken , I could go on and on but just take my advice dont book this hotel stay away.

Very nice reception woman!! Helped me things ,,