Jinbi Hall Hotel (Nanping Pedestrian Street Jinma Bijifang Branch)

The location is great, close to the city center. The room itself is okay, but the air conditioning stopped working at midnight. I called the front desk, and at first, the staff member asked me to reset it. She told me the air conditioning should be set to heater mode only (it was already getting hot at the end of May), so I reset it, and it worked for about 10 minutes before turning off again. I called the front desk again, and she agreed to come check. When she arrived, she tried a few buttons and claimed the air conditioning was working, but it was obviously unresponsive, no matter what she pressed. There was no sound. I asked her, "Are you sure it's working? There's no sound, and without the AC, the room is becoming unbearable." Eventually, she admitted it wasn't working and told me there was nothing she could do and asked me to sleep without AC. At this point, I raised my eyebrow and asked, "You want me to sleep in this room with no AC and no fan?" Only then did she agree to bring a fan to my room. It was around 1 or 2 a.m. by that time. To make matters worse, she blamed me for the AC malfunction, saying it was because I set it to cooling mode initially. While I understand she might not have been able to fix the AC, her response was quite unacceptable.

Our recent stay had both highlights and frustrations. The hotel enjoys an excellent location in a quiet area, surrounded by numerous dining options and major landmarks within walking distance. The rooms were consistently clean, and housekeeping provided attentive daily service. Staff generally showed willingness to help when issues arose. However, several issues impacted our stay significantly. While we appreciated being offered an upgrade, the execution was problematic. We were initially placed in an upgraded room for one night before being told we needed to move, suggesting possible overbooking during the New Year period. The second upgraded room had serious plumbing issues - the bath didn't function properly and the bathroom would flood even during regular showers. What particularly concerned me was being asked to write a 5-star review in exchange for the upgrade. This practice feels inappropriate and undermines genuine customer feedback. In retrospect, I would have preferred staying in our originally booked room without the complications of changing rooms and dealing with maintenance issues.