Radisson Resort and Spa Lonavala

Amazing stay .. we can here for our quarterly meeting so conference room were great to have a focused session as well as in conf service with high tea was on time .. food in lunch and dinner were having varieties and delicious.. also Disha was a great concierge to help us around the property do visit

We had a wonderful 2-night stay here. Had gone with 3 senior citizens, one of whom needed a wheelchair. We had tremendous support from all the staff and a great experience overall. From a traditional Maharashtrian welcome to a courteous and quick farewell, it was a refreshing weekend. Special shoutout to Ravi, Vicky, Mayur (the naturalist) who leads the trekking experience and Aminao in the restaurant who effectively dealt with all our customised requirements! Thanks for making this a memorable stay.

The stay was good staying on radisson lonavala . It was my first visit there. The food and the room everything was perfect. Special thanks to Mr. Amish who really helped us for my stay and he is very charming and warm welcoming and today also he helped us in dosa service and yea service thank you ayush Mishra great service

The stay at Radisson was honestly exciting and eventful. We had come here for an annual business meet-up. Everything went smoothly and the receptionists were extremely helpful with everything. Disha one of the receptionist welcomed us warmly and gave us a delightful goodbye present. This is an amazing place for a good business or family get away!!

Most overhyped resort in Lonavala. The service is pathetic and the staff is rude and misbehaved on numerous occasions. Although the rooms are neat and spacious but the overall experience was not up to mark. I would not recommend anyone to stay at this resort at all.

Disappointing Experience at Radisson Resort & Spa Lonavala – Not Worth the Price We recently stayed at Radisson Resort & Spa Lonavala to celebrate a close friend’s 50th birthday, booking two rooms for the occasion. Unfortunately, the experience fell far below expectations, especially considering the premium pricing. Service and Hospitality: The front desk staff were poorly trained and often excused themselves by saying they were “new.” The person who checked us in was particularly rude, and we felt unwelcome and not treated well throughout our stay. Every small request — whether it was for a late checkout or a quick view of the villas (which we had requested in advance over the phone) — was denied, and not in a polite or courteous manner. Despite paying for three guests in one room, we had to repeatedly follow up for basic amenities like an extra towel, cup, and bedding. Room service was unresponsive throughout. Breakfast Experience: Breakfast was disappointing and poorly managed. When the eggs were served and we asked for toast, we were bluntly told it was self-service — with no prior communication or assistance. Staff would take orders and then disappear, and there was little effort made to check on or support guests. Facilities and Infrastructure: A basic but important issue was the lack of a restroom near the pool, which is inconvenient and unacceptable in a resort setting — especially for children or elderly guests. Event Disruption: We were not informed at the time of booking that the resort would be hosting a wedding. From the evening before the event, wedding guests occupied common areas, and loud karaoke by the pool disrupted the atmosphere and any sense of privacy. Safety Concerns: There were multiple power outages. During one of them, my friend was stuck in the lift and later trapped inside a restroom, with no staff assistance. She was eventually told to use the stairs, only to find herself locked out at an access door, again without any support. The handling of this situation showed a serious lack of safety and guest care. The valet was not helpful What should have been a joyful and memorable celebration turned into a disappointing experience. Radisson Resort & Spa Lonavala failed to provide even the most basic standard of hospitality. We do not plan to return.