The Fern An Ecotel Hotel, Lonavala

It was the first time that we planned out Staycation with kids. We opted for Hazel Suite which was extremely comfortable & spacious. The food served at the hotel was extremely delicious, you will seriously not regret going there. They had an amazing spa salon where I tolk Swedish spa from the trained person. There's everything to keep kids & even adults entertained like indoor games, kids play area, pool for kids, adults & Jacuzzi. Most important their staff was so cooperative while we were having meals they took care of our baby so that we can eat. We are definitely more then happy & satisfied with our stay. One must definitely visit here, it's worth it .

Very nice wellcome Entery Food is Excellent Many Veriety Restaurant clean & big space Room excellent & location very good Swimming pool with Jacuzzi Health club Gaming Room All Room Non Smoking Special Nenu for Marwari & Jain Meals Also cake Shop

Aniket Shivthare the bar tender is awesome men The way he talks to people and does everything is very good Don't remove this boy from the resort, he is doing his best and trying his best ...................................................

Stayed at Fern, Lonavala with my friends in Mansoon season. As stated on the entrance "I live Fern", we had a fantastic time. Great mountain views and great rooms. The food was also great when we ordered from the Restaurant. The morning breakfast was awesome! Room service was very quick too. Value for money and I would recommend this place ❤️ A big Five ✋

I was incredibly disappointed with my recent stay at what is supposed to be a 5-star property. While the location might be nice, the actual experience fell far short of expectations. You will have to scroll a bit down to read my positive comments here. I have a huge list of negatives. Right off the bat, upon entering my room, I discovered the cloth liner in the bathroom needed immediate replacement as it was dirty and had hairs tangled all over the liner. Thankfully, housekeeping rectified this issue promptly after I brought it to their attention. I thought it might be a miss because no one checks liner everyday. However, this initial encounter set the tone for a series of inconveniences. One particularly concerning issue was the bathtub water. The water once had a disconcerting pale yellow tint, making it unusable for the rest of my stay. The biggest letdown was the unreliable Wi-Fi. The reason, why it was so unreliable, I am not sure, but neither my mobile phone nor laptop could connect. It felt like a network issue, not a problem with my devices. The IT team, though helpful, couldn't fix it. What made it worse was their initial dismissal of the problem, claiming it was related to my laptop's workplace settings (which wasn't the case), They tried after resetting my laptop settings also. If the laptop had issue, why my personal mobile was not able to connect? Then suddenly using some guest coupon it seems to work with my phone. Again, the phone disconnects frequently based on my position at hotel. It works near welcome desk but not in my room, which is just above it. The four frustrating hours were wasted with troubleshooting before they finally give up on network problem. Unfortunately, due to the unreliable Wi-Fi, I had to cancel my planned activities and return home early. To top it all off, the IT team couldn't even provide a functional LAN cable – the first few they brought were faulty! This entire ordeal wasted a significant portion of my stay. When staff got changed for evening, nobody was there to atleast talk about LAN cable or provide any update. The lack of organization around electric vehicle (EV) charging was another major concern. Guests like myself had to wait for charging spots because a petrol car was parked in one of the designated EV slots. Ideally, these spaces should be strictly reserved for EVs, especially considering they're often used by travelers on the go. When I politely inquired about the situation, the desk staff member displayed an alarming level of indifference. He simply suggested I wait, possibly until check-out time, or the maximum I can wait. His flippant smile after I had just described the Wi-Fi problems further solidified his disinterest in addressing guest concerns. Finally, the check-out process itself was unnecessarily time-consuming. Guests had to wait for their check out, apparently while staff meticulously checked for any potential wrongdoing. This level of scrutiny felt misplaced – surel

Suhas was very helpfull and did cleaning very well.. Washroom and linens were changed proplerly.. Bathtub beds linens room air fresher.. He properly made sure to give us fresh water.. Gave washroom care very well.. Cleaned bathtub and washroom refills.. the balcony, all the whole room had materials and proper care and hygiene was maintained