Golden Tulip Kumasi City

There isn't much choice of good 4 or 5 star hotels in kumasi. The Lancaster used to be the Golden Tulip, a firm who neglected to update their properties. The property overall is similar to a 1980s UK Trust House Forte. Functional. Lacking style. Built for corporate commercial traveller. Kumasi lacks warmth and atmosphere. The dining room is like an army mess tent or a huge Chinese restaurant. Noisy. Unappealing. The bar was best area although it got busy when the never ending parade of butt enhanced guests were being media reviewed at its entry. Staff in general were good. Helpful. My superior room according to the website should feature a minibar (fridge broke), inroom safe (nowhere to be found), comfortable king bed (yes), balcony with chairs overlooking pool and lush gardens (overlooked aircon plant and workshop. Pool could be seen if you dangled on balustrade. See pics ). Bathroom tiles need attention. High security bag and body scan on arrival seems excessive and perhaps it would be nice if there was a small welcome sign explaining why? I am sure the management wish to spend money brightening up this property. It really needs it. So I give it a low 3 star.

My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it. The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.

The hotel is wonderful. It is clean and the rooms are spacious. There is WiFi in the rooms. The staff was friendly. There were lots of Americans staying at this hotel who were also on tours. I would definitely stay here again. The buffet was delicious. I stayed at this location as well as the one in Accra as part of a tour. Both were really nice and had great food, but the Kumasi location was better.