Niraamaya Wellness Retreats Backwaters and Beyond Kumarakom

Getting There - 2hrs drive from Kochi airport. The hotel arranged for a transfer taxi. 5,000/- one way. Arrival- Welcomed with chandan tika, welcome drink, cold towel and a big smile by the staff. Room- Got it early then the checkin time. Rooms are big, well lit with good views. But they need a lot of maintenance and refurbishment. Hotel- Green, peaceful, clean. Food & Restaurants - Only 1 restaurant with limited menu. But everything we ordered was delicious and good in portion size.

Hotel is Upto the mark and very friendly staff and very good spa. Excellent food, swimming pool was also good and well maintained. Amazing view from lake view rooms and and even the private pool villa were superb to enjoy. A must stay whenever visiting Kumarakom

Here for a family vacation with my elderly parents to visit my father's home town. We checked in late on the first night. There is about 20 stairs from the front entrance to the check in area. The elevator wasn't working. I told the hotel well ahead of time that my parents have limited mobility. There isn't any assistance to help them out to their room from the dining area and the lobby which is 75 meters away. When we get to the room I see my father crawling up the stairs because there is no railing or anything else to hold on to. I ask the manager if they have any railings or if there is any way to help reduce a fall risk and the manager was quite unhelpful. When we got to dinner where 3 tables were occupied, I ask for something quick to get for my small children. I figure chicken nuggets and pappadam would be the fastest thing. After 45 minutes minutes, I ask the waiter if they are ready yet, another 15 minutes before the nuggets came out. Yes, that's right 60 minutes before frozen fried chicken nuggets were ready. The rest of the theyal, thorin, meen curry and dhal came out another 20 minutes later. It's a shame because the staff are nice and the property is beautiful. I just would expect more basic care for guest needs, especially at this price point.