Sheraton Kuching Hotel

The service was excellent. Jessica invited me to have breakfast at the Club as my birthday gift from the hotel.  The not so good part was the shower place. The drain is very slow which flooded every time I take shower, felt a little bit dirty.

Overall stay was pleasant. Staff are friendly and some restaurants within the hotel were not bad. The lightning design in the room was good which provided a comfy and cozy feeling. Only some wear and tear in the room which may due to cleanliness problem. Will stay again next time.

We stayed at Sheraton Kuching Hotel for a family trip from 30th October to 2nd November 2024, and it was also a special occasion to celebrate our anniversary. The hotel made our stay memorable by providing complimentary decorations and two slices of cake for our anniversary, which was a thoughtful gesture. They also arranged an early check-in for us, which we greatly appreciated. The breakfast was decent, but there’s still room for improvement in the quality of the food. Overall, it was a pleasant stay, and we’re grateful to the hotel management for their efforts to make our celebration special.

Recommend this hotel, clean, convenient, and have a good view, my grandma likes it a lot. Will plan our holiday to stay again.

Will surely come back again for a day or two stay at Sheraton. Everything there was tip top. Services was excellent, room etc. Everything u need is all there. Will surely recommend to my friends and family.

How was Sheraton Hotel Kuching and if that’s the question, it would be… CONS: 1. Bedsheet Stains: This was a big disappointment. Finding stains on the bedsheets really diminished the comfort and luxury I expected from a Sheraton. 2. Messy Room: Although the room appeared tidy at first glance, it lacked the meticulous attention to detail you’d expect from a 5-star hotel. It simply wasn’t up to Sheraton’s standard. 3. Incomplete Room Amenities: Certain essentials like body wash were missing, which was inconvenient and something I wouldn’t expect to encounter at a hotel of this caliber. 4. Long Response Time from Guest Services: There was a frustrating delay in getting a response from guest services. Waiting for a long time to have a simple query answered negatively impacted the overall experience. 5. Room and Main Entrance Lacking Sheraton Quality: The room itself, along with the main entrance, felt quite underwhelming. Neither conveyed the typical Sheraton luxury I had anticipated. PROS: 1. Good Breakfast Spread: The breakfast had a good variety, although it carried the usual Marriott tastes, which didn’t particularly stand out. 2. Great Location: The hotel’s location in the heart of Kuching was perfect for exploring the city and easily accessing local attractions. 3. Friendly Reception and Staff: The receptionist and guest assistants at both the main entrance and restaurant were welcoming and helpful, providing excellent service during my stay. Overall, while there were some positive aspects, I found the overall experience to be lacking in key areas that are expected from a Sheraton property. I hope they address these issues to improve the guest experience in the future.