Swiss-Garden Beach Resort, Kuantan

Stayed for a night with children under 4. Undergoing renovation at their lobby /lounge. From booking to reception to in room dining and breakfast buffet: services are top notch. Kid friendly amenities save us all the time.. Spent most of our time at Splash pool, kid playground(mini cinema, carrom, legos, coloring, chess, mini slide all for free) and beach. Room deco modern, new and satisfying too. Thabk you so much, surely will visit again.

Newly renovated hotel, the room was clean and comfy with seaview, we enjoyed our stay at swiss garden beach resort and kid like the kid play room too.

There are ants that cross over the table and turn on the food placed on the table. The position of the refrigerator is also not ergonomic, it should be under the table provided. Due to the ongoing renovation process, many routes to the recreation area are diverted. We hope that the management can provide some compensation to make up for the deficiency. This is my second time staying at the hotel.

Reception 5/5 Room service 5/5 Amenities & cleanliness 5/5 Room (especially the muji vibes) 5/5 Staff 5/5 Food 4/5

I stayed at this hotel for one night and was very satisfied with my experience. The staff here are extremely friendly and always ready to assist. The location is very strategic, with plenty of dining options just outside the hotel. The cleanliness of the room was impressive, and its design was both modern and appealing. The breakfast was delicious with a wide variety of options to choose from. Overall, I think staying at this hotel is truly worth it. I would definitely return if given the chance.

Booked for a reunion with friends who flew in from London and massively regretted it as soon as we arrived. I am shocked by all these positive reviews. They simply cannot be real.  None of the photos of facilities shown in the description are real or operational.  The whole hotel is a horrific building site and there is constant jack hammering from 10-6.  There is no restaurant or bar except one small room that functions as everything until about 10.  Food is mostly reheated frozen stuff being prepared from a tiny operational kitchen.  Then no room service.....nothing.  Most of the hotel is shuttered and inaccessible.  The pool, though barricaded and inaccessible, looked ok but when I woke up to swim on day 2, it was all green and not allowed to swim.  There is literally nothing open and nowhere to even sit, except your room.  The beach is a 5/10 but very neglected and zero facilities.  The photos are not real.  I have videos of the jack hammering but videos cannot be uploaded here but will do on google.  You simply cannot even hear anyone talking to you, it's that loud.  The staff was nice (the only positive) but fed up with the building works and for taking the flack from customers.  It is a scam for this hotel to be open, it should be closed for business during this renovation or at least made clear to clients.  "Renovated in 2023" is an utter lie.  Will be contacting Trip to pursue refund and to remove this hotel from their listings