Shangri-La Kuala Lumpur

Awesome been through “ w hotel , st Regis” that’s my usual place with Marriot. It amazed me in shangrila KL 🙏❤️☺️ Thank you with the warm and great services provided to me and my family! We did enjoy the stay although it’s one night only as we are rushing off to other country.

Shangri-La provides spacious, clean rooms with outstanding amenities. The breakfast buffet offers a wide variety, including Malaysian options. Exceptional service and convenient location near KLCC are highlighted.

The horizon club lounge provides wonderful food and service!

Very very good. Perfect hotel to choose. Very strategic location. The facilities is wonderful

Great for family and easy to get grab to go train station and airport. Many eateries around and good location.

Checked into KL SL during Christmas holidays with my parents. My mother had a lot of "insect" bite on days 1. She thought it was mosquito bites. On 2nd night she fled pain at the neck's area, woke up and scratched. She found a small red bug on her pillow. Smashed the bug and with blood stained the pillow. Immediately searched the bedding and found another tiny dark color bug. Reported to duty manager next day after we back from outing . The duty manager stated the hotel will investigate. Though been offered to change room, my parent turned down as we had to wake up at 4:30am and catch transport to KL international airport.. Today my parent received the feed back email which just mention hotel investigation found bug issue outcome is "negative" only without addressing "guest concern" . The worst part was dining experience at its "Authur's Bar and Grill." We all ordered steaks . I ordered medium rare which was fully cooked. My parents ordered medium which also fully cooked. I had my steak returned and re-stressed "medium rate" . When the 2nd serve steak came it was "RARE" . One thing we noticed when cut the steak the flesh color was white. (Suspect the steak was poorly de-frosted) Gave up! My parents spoke with the waiter who served us on our discontent with its cooking quality. At the end I notice my dad still paid the waiter 50 RMB tips. For me ,will not pick KL Shangri-la should we visit Malaysia again.