The Ooak Suites and Residence@ Kiara 163

We were attended by Mr Magdi during our check-in. He was very courteous and friendly. We were very impressed with the apartment as it was a complete home, as advertised. The unit is very clean and we had a comfortable stay. We will definitely return to this apartment as and when we are in Kuala Lumpur. Thank you Mr Magdi and team. Please keep up your good work!

The 2 pcs of bath towel provided was worn out and yellowed with some stain on it. After informing them they send up without prior notice and keep pressing the bell. The main door does not have an eye view so definitely did not open the door. Then they send a WhatsApp picture showing something stuck to the door handle. On checking out I find the Concierge not performing his true duty. Worse still when I complain thru the WhatsApp contact they said I was rude old man.

It was located in the center of the city. Easy access to other facilitices. The staffs are very nice. Only thing is the buidling is still under constructions. The swimming pool is on the 5th floor.

Good location for staycation, lots of cafes and restaurants choices all within walking distance. Room is also very well kept and clean

Good property, spacious room and nice bed. The view also is nice. The bathrooms are spacious and there is a bathtub in the master bedroom. Would recommend this to anyone. The parking is easy too. This residence is not too packed and easy access to KL city.

A laundry machine is provided in the room. I used the laundry machine, but no one told me that the machine is faulty. I started the laundry as per normal, but once its done, the lock cannot be opened and my laundry is stuck inside the machine. Since I have to check out of the room the next day, i informed the office about it and they told me to contact the PIC of the room. However, the PIC of the room (Felcheer) is very uncooperative and refuse to reply my chat even after a week. While the room is clean and spacious enough with plenty of facility, do not even bother with the hotel since the staff will not help you at all if any problem comes up. I lost twice the amount of money from my laundry being stuck as compared to the price of the hotel.